Hello everybody,
we did some testing with Remote call control in Lync Server 2010 and a third party gateway server named testcti.contoso.com. We set a static TLS route in Lync 2010 like this:
$x = New-CSStaticRoute -TLSRoute -Destination testcti.contoso.com -Port 5061 -UseDefaultCertificate $True -MatchUri contoso.com
Set-CsStaticRoutingConfiguration -Identity global -Route @{Add=$x}
New-CsTrustedApplication -ApplicationId rcctest -TrustedApplicationPoolFqdn testcti.contoso.com -Port 5061
At the end of the day the gateway didn't work as predicted so the test was aborted, the application pool and the route were deleted. Everything seemed to be fine and we could use Lync as before. Or not...
As time went by the users discovered that the group chat did not work anymore. And this problem couldn't be solved so far...
Chat in Lync Client 2010 and 2013 works if there is only one partner. We only use Lync for internal communication.
If there are two ore more partners this error appears:
When contacting your support team, reference error ID 504 (source ID 239)
In event log (client) the following error is logged:
--------------------------------------------------------
Die Beschreibung für die Ereignis-ID "11" aus der Quelle "Lync" wurde nicht gefunden. Entweder ist die Komponente, die dieses Ereignis auslöst, nicht auf dem lokalen Computer installiert, oder die Installation ist beschädigt. Sie
können die Komponente auf dem lokalen Computer installieren oder reparieren.
Falls das Ereignis auf einem anderen Computer aufgetreten ist, mussten die Anzeigeinformationen mit dem Ereignis gespeichert werden.
Die folgenden Informationen wurden mit dem Ereignis gespeichert:
Lync
80ef01f8
RequestUri: sip:user@contoso.com;gruu;opaque=app:conf:chat:id:Z25B10MG
From: sip:user@contoso.com;tag=c0e60722e3
To: sip:user@contoso.com;gruu;opaque=app:conf:chat:id:Z25B10MG;tag=0DE41421175EB3BD4D6CE6A466A5E7CB
Call-ID: 5622076949f14952917b49efa63bef24
Content-type: application/sdp;call-type=im
v=0
o=- 0 0 IN IP4 172.xx.xx.xx
s=session
c=IN IP4 172.xx.xx.xx
t=0 0
m=message 5060 sip null
a=accept-types:text/plain multipart/alternative image/gif text/rtf text/html application/x-ms-ink application/ms-imdn+xml text/x-msmsgsinvite
Response Data:
504 Server time-out
ms-diagnostics: 1038;reason="Failed to connect to a peer server";WinsockFailureCode="10060(WSAETIMEDOUT)";WinsockFailureDescription="The peer did not respond to the connection attempt";Peer="testcti.contoso.com";Port="5061";source="lync00.contoso.com";OriginalPresenceState="0";CurrentPresenceState="0";MeInsideUser="Yes";ConversationInitiatedBy="0";SourceNetwork="0";RemotePartyCanDoIM="No"
---------------------------
I found some googlelinks but nothing seems to help in our case. Services all seem fine, a server reboot didn't help. AGet-CsStaticRoutingConfiguration only gives our global identity back. I can't find any entry consisting this peer server testcti.contoso.com
We hoped the problem becomes obsolete if we do an upgrade to Lync Server 2013. There is no rollout so far but a test pool with three users. If one user want to chat with the other two the same messages appear.
The Lync Server Control Panel gives version 4.0.7577.0 back. Topology Generator Version 4.0.7577.190.
How can I solve the problem? Are there any commands to list this secret peer server entry? How can I delete it?
I hope I could give you some useful information. Please help!
Best regards,
BenSe