Hi,
We're having trouble with Contact information (name) on our Polycom CX600 phones. (Lync Phone Edition)
Situation:
Servers: Lync Server 2010 latest CU (march 2013), Exchange Server 2010 SP3.
Client: Windows 7, Outlook/Lync 2010 with latest CU (7577.4378), Polycom CX600 with USB cable "Better Together" latest firmware (7577.4372).
Outlook contact sync is working fine: all contacts shown in Outlook are searchable in Lync Client, and on the CX600.
BTW: we only use Outlook contact. We don't have Contacts in Active Directory! Everything is based on Outlook.
For some reason, since a couple of weeks, on an incoming phone call, the contact information (name, company, etc) is shown in Lync Client, but the CX600only shows the phonenumber.
This started as a random problem. Some users saw contact information both in Lync Client and CX600 phone, but at this point we lost all contact information on all phones on an incoming call... Lync Phone Edition only shows +31... , while the person callingis available/searchable in the phone's addressbook!
Why is the phone not showing the contact's name? Whe asked one of our customers to call us 10 times. 2 times, only 1 phone showed the contact name. The second time, it was a diffent phone showing the contacts name. It completely random!
Details tat might help..:
Get-CsAddressBookConfiguration
Identity : Global
RunTimeOfDay : 1:30
KeepDuration : 30
SynchronizePollingInterval : 00:05:00
MaxDeltaFileSizePercentage : 20
UseNormalizationRules : True
IgnoreGenericRules : False
EnableFileGeneration : True
Identity : Global
PolicyEntry : {}
AddressBookAvailability : WebSearchAndFileDownload
DisplayPhoto : AllPhotos
EnableClientMusicOnHold : True
EnableExchangeContactSync : True
EnableVOIPCallDefault : False
ExcludedContactFolders : Suggested Contacts
HotdeskingTimeout : 00:05:00
MaximumDGsAllowedInContactList : 10
MaxPhotoSizeKB : 30
P2PAppSharingEncryption : Supported
ShowRecentContacts : True
ShowManagePrivacyRelationships : False
ShowSharepointPhotoEditLink : False