We recently installed the latest firmware (7577.4372) for the PolyCom CX500/600 phone edition.
Since installing this we have discovered a sign-in issue if more than 1 user is using the same phone.
We have CX500 & CX600 phones: the CX600 phones are tethered and we are running Lync Server 2010 with Lync 2010 clients. There is no PIN code policy,
Our scenario is as follows:
If User A is the first person to logon to the phone – fine no issues.
If User A then logs off (Switch User) and then User B tries it fails to sign in with the following message.
“Cannot Sign-In. Please verify your sign-in address, domain\user name and password and try again. Please verify that the domain entered GIVENNAME.SURNAME is correct”
We found the only way to allow User B to sign-in to the phone is to power cycle the phone and factory reset it (4&6).
We didn’t have this issue when on firmware version 7577.4100.
We’re beginning to wonder if we should rollback to the previous version, but wondered if anyone else was having this issue and resolved it?
Julian
