Hi,
We are using Polycom CX600 phones (Lync Phone Edition with latest CU8 4.0.7577.4372) with Lync/Outlook 2010. All is working well, but we would like to change the search method on the phones. When you start typing a person's name on the phone, it only shows results based on the first name, and not on all fields (let's say "wildcard search")
Example:
Contact name is: John Smith.
When I type "5646" (JOHN) is shows John Smith as result, which is nice.
However, if I type "76484" (SMITH), is doesn't show any results!
Even worse:
Contact name is Mr. John Smith (where Mr. is the contact's Title in Outlook)
When I type "5646" (JOHN) is shows no results! I have to type "75" (MR) in order to show Mr. John Smith.
We want to be able to search all fields.
Please, can you tell us how to change the search method on the CX600.
Thank you.