When attempting to send or receive an IM in Lync 2013 Client the application crashes and shows the stopped working message. The other elements of the application appear to work fine, like the sending and receiving of video calls and the sharing of desktops.
A few messages are dropped into the event log - this is the one for the error:
Faulting application name: lync.exe, version: 15.0.4623.1000, time stamp: 0x53728995
Faulting module name: lync.exe, version: 15.0.4623.1000, time stamp: 0x53728995
Exception code: 0xc0000005
Fault offset: 0x0000000000062fff
Faulting process id: 0x19c
Faulting application start time: 0x01cf9532920317e8
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: d7156f42-0125-11e4-bf1a-9c2a706512b2
Faulting package full name:
Faulting package-relative application ID:
I can provide the windows error report if necessary as well.
Thanks,
Brent