I have only one user out of a few hundred whose Lync client launches fine during windows startup but will crash ("... has stopped working" message) a couple of times throughout the day. If I set PIM to none, it won't crash but user won't be able to save her IM conversations history to Outlook. Modifying DEP settings does not help. Need advice how to resolve this issue.
I'm sure it's not a hardware issue as we have tried reformat a few times, and have used 3 different laptops. The third laptop is brand new. Laptop is Win7 Enterprise 64bit SP1 installed with Office 2010, and both Lync 2010 and Lync 2013 exhibit the same issue. Currently, Lync 2013 is used and it's patched with "lynchelploc2013-kb2850074-fullfile-x86-glb".
The logs files can be found here http://1drv.ms/1mhRqsL (16mb zipped file) and following is metadata report.
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x4): Windows 7 Enterprise</Product>
<Edition>Enterprise</Edition>
<BuildString>7601.18409.amd64fre.win7sp1_gdr.140303-2144</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>lync.exe</Parameter0>
<Parameter1>15.0.4623.1000</Parameter1>
<Parameter2>5372814c</Parameter2>
<Parameter3>UccApi.dll</Parameter3>
<Parameter4>15.0.4623.1000</Parameter4>
<Parameter5>5372810f</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>002cb1a5</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.256.4</Parameter1>
<Parameter2>1033</Parameter2>
</DynamicSignatures>
<SystemInformation>
<MID>437A069C-DCE3-4858-9A7B-A93A9C65996D</MID>
<SystemManufacturer>Dell Inc.</SystemManufacturer>
<SystemProductName>Latitude E7440</SystemProductName>
<BIOSVersion>A08</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
