Quantcast
Channel: Lync 2010 and OCS - Lync Clients and Devices forum
Viewing all articles
Browse latest Browse all 3260

Lync for Mac 2011 (14.0.7) crashes immediately every time it starts up

$
0
0

I'm getting crashes immediately on start-up with Lync 14.0.7 (and 14.0.6). The Crash Report shows that something is hanging up with the NSNotificationCenter on Mavericks which causes Lync to crash.

I've reinstalled several times, even rolled back to 14.0.6, and it's still happening. I trashed both theMicrosoft Lync Data folder and the com.microsoft.lync.plist file, and they haven't been recreated yet, as Lync is not even getting to the point in the start-up where it looks for or creates those files.

I've restarted several times, and have been running it on a separate Mac with no problems. It seems to me that Lync is trying to set up a notification observer, which is already allocated or some-such. In any event it seems like just setting up the observer, maybe without de-allocating it first, is doing something-or-other. Please pardon the technical jargon ;)

Let me create and paste in a fresh crash report...

That was easy ;)  Here's the first part showing the crash.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-02-03 22:43:09 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.7.131205
Crashed Module Name: CoreFoundation
Crashed Module Version: 855.11
Crashed Module Offset: 0x00012412
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.7.131205
Blame Module Offset: 0x00f02d02
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0


Thread 0 crashed:

#  1  0x9a8fb412 in _CFStringGetLength + 0x00000012 (CoreFoundation + 0x00012412)
#  2  0x00fb9d02 in  + 0x00A13F08 (Microsoft Lync + 0x00f02d02)
#  3  0x00fba09c in  + 0x00A142A2 (Microsoft Lync + 0x00f0309c)
#  4  0x9a94c519 in ___CFSetApplyFunction_block_invoke + 0x00000019 (CoreFoundation + 0x00063519)
#  5  0x9a92eb4a in _CFBasicHashApply + 0x0000007A (CoreFoundation + 0x00045b4a)
#  6  0x9a94c4d3 in _CFSetApplyFunction + 0x00000093 (CoreFoundation + 0x000634d3)
#  7  0x00fb95fa in  + 0x00A13800 (Microsoft Lync + 0x00f025fa)
#  8  0x00fb995c in  + 0x00A13B62 (Microsoft Lync + 0x00f0295c)
#  9  0x00ee9078 in  + 0x0094327E (Microsoft Lync + 0x00e32078)
# 10  0x00eee446 in  + 0x0094864C (Microsoft Lync + 0x00e37446)
# 11  0x00f2f952 in  + 0x00989B58 (Microsoft Lync + 0x00e78952)
# 12  0x00f302a4 in  + 0x0098A4AA (Microsoft Lync + 0x00e792a4)
# 13  0x00f30bc0 in  + 0x0098ADC6 (Microsoft Lync + 0x00e79bc0)
# 14  0x016a7152 in  + 0x01101358 (Microsoft Lync + 0x015f0152)
# 15  0x01059d1b in  + 0x00AB3F21 (Microsoft Lync + 0x00fa2d1b)
# 16  0x0105b46c in  + 0x00AB5672 (Microsoft Lync + 0x00fa446c)
# 17  0x0105b601 in  + 0x00AB5807 (Microsoft Lync + 0x00fa4601)
# 18  0x0105b795 in  + 0x00AB599B (Microsoft Lync + 0x00fa4795)
# 19  0x016bd617 in  + 0x0111781D (Microsoft Lync + 0x01606617)
# 20  0x02078cf5 in  + 0x01AD2EFB (Microsoft Lync + 0x01fc1cf5)
# 21  0x02082595 in  + 0x01ADC79B (Microsoft Lync + 0x01fcb595)
# 22  0x02039517 in  + 0x01A9371D (Microsoft Lync + 0x01f82517)
# 23  0x0203eb23 in  + 0x01A98D29 (Microsoft Lync + 0x01f87b23)
# 24  0x020454ad in  + 0x01A9F6B3 (Microsoft Lync + 0x01f8e4ad)
# 25  0x0202d130 in  + 0x01A87336 (Microsoft Lync + 0x01f76130)
# 26  0x9a323692 in ___57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 0x00000031 (Foundation + 0x00014692)
# 27  0x9aa177e4 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x00000014 (CoreFoundation + 0x0012e7e4)
# 28  0x9a8f93fb in __CFXNotificationPost + 0x00000D6B (CoreFoundation + 0x000103fb)
# 29  0x9a311ebf in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x0000005C (Foundation + 0x00002ebf)
# 30  0x97ef57d5 in -[NSApplication _postDidFinishNotification] + 0x0000016F (AppKit + 0x0002f7d5)
# 31  0x97ef5475 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000EF (AppKit + 0x0002f475)
# 32  0x97ef1da4 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x00000348 (AppKit + 0x0002bda4)
# 33  0x97ef1691 in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x00000115 (AppKit + 0x0002b691)
# 34  0x96dce304 in -[NSObject performSelector:withObject:withObject:] + 0x0000004D (libobjc.A.dylib + 0x0001a304)
# 35  0x9a3323fa in ___76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 0x00000079 (Foundation + 0x000233fa)
# 36  0x9a331f31 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x000001AE (Foundation + 0x00022f31)
# 37  0x9a331d3b in __NSAppleEventManagerGenericHandler + 0x000000DA (Foundation + 0x00022d3b)
# 38  0x92084b15 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 0x00000183 (AE + 0x0003bb15)
# 39  0x92053ed6 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x0000002C (AE + 0x0000aed6)
# 40  0x92053dce in _aeProcessAppleEvent + 0x0000013E (AE + 0x0000adce)
# 41  0x9b1e97c1 in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x000397c1)
# 42  0x97eed3a8 in __DPSNextEvent + 0x00000441 (AppKit + 0x000273a8)
# 43  0x97eecad0 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000077 (AppKit + 0x00026ad0)
# 44  0x97edf35c in -[NSApplication run] + 0x000002D7 (AppKit + 0x0001935c)
# 45  0x97ec81f8 in _NSApplicationMain + 0x0000048D (AppKit + 0x000021f8)
# 46  0x003847ab in operator delete(void*, void*) + 0x00288FAB (Microsoft Lync + 0x002cd7ab)
# 47  0x0038474a in operator delete(void*, void*) + 0x00288F4A (Microsoft Lync + 0x002cd74a)
Any hep is apparciated..


Viewing all articles
Browse latest Browse all 3260

Trending Articles