I have 64-bit Lync 2010 installed on Windows 7 64-bit. Lync version is 4.0.7577.4356. It is crashing randomly, and generates the following error code:
Log Name: Application
Source: Application Error
Date: 7/16/2013 8:53:33 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: KOS-5D80BS1.KIEWITPLAZA.com
Description:
Faulting application name: communicator.exe, version: 4.0.7577.4356, time stamp: 0x50666ca9
Faulting module name: Uc.dll, version: 4.0.7577.4356, time stamp: 0x50667071
Exception code: 0xc0000005
Fault offset: 0x00467824
Faulting process id: 0xdd4
Faulting application start time: 0x01ce822794b6afc6
Faulting application path: C:\Program Files (x86)\Microsoft Lync\communicator.exe
Faulting module path: C:\Program Files (x86)\Microsoft Lync\Uc.dll
Report Id: 1a0a7b88-ee1f-11e2-b3b9-d4bed91c60a7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-16T13:53:33.000000000Z" />
<EventRecordID>3602</EventRecordID>
<Channel>Application</Channel>
<Computer>KOS-5D80BS1.KIEWITPLAZA.com</Computer>
<Security />
</System>
<EventData>
<Data>communicator.exe</Data>
<Data>4.0.7577.4356</Data>
<Data>50666ca9</Data>
<Data>Uc.dll</Data>
<Data>4.0.7577.4356</Data>
<Data>50667071</Data>
<Data>c0000005</Data>
<Data>00467824</Data>
<Data>dd4</Data>
<Data>01ce822794b6afc6</Data>
<Data>C:\Program Files (x86)\Microsoft Lync\communicator.exe</Data>
<Data>C:\Program Files (x86)\Microsoft Lync\Uc.dll</Data>
<Data>1a0a7b88-ee1f-11e2-b3b9-d4bed91c60a7</Data>
</EventData>
</Event>
I have tried many different solutions to resolve this issue, but none have worked.
1. recreated Outlook profile
2. repaired .PST and .OST files, as per one of our server admins
3. uninstalled/reinstalled including removing registry entries, as per an article i found online
4. switched to another machine, fresh install (twice now, so has occurred on 3 different newly-imaged machines)
5. exported, deleted, recreated contacts
6. as far as I know, I am the only user having this issue
The crash happens randomly, but I am always in Outlook when Lync crashes. Usually it happens when I click on a different message than the one I was reading. When I click on the next message, Lync crashes.
The other articles that I've found related to Lync crashing do not reference the UC.DLL file.
Appreciate any suggestions to resolve this very frustrating issue.
Thanks,
Debi Ubernosky
OneIM Analyst
361-775-4449