Hi,
Lync 2013 can't be started up after I install an application called CANape, which is released by Vector Informatik GmbH.
You can download this software by http://vector.com/vi_downloadcenter_iframe_en.html?product=canape&formular_treffer_submit=1
And one of my colleagues also installed CANape, but he don't encounter this startup issue.
The CANape version I installed is 8.0 SP5b.
Please check the below information when "Microsoft Lync has stopped working" prompt out:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: 15.0.4659.1001
Application Timestamp: 5423b48c
Fault Module Name: VSourceFilter.ax
Fault Module Version: 5.6.5.3
Fault Module Timestamp: 45c0ad33
Exception Code: c0000005
Exception Offset: 00002e70
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem: LCID: 1033
Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
VSourceFilter.ax is located at C:\Program Files\Vector\CANape\8.0\Exec
When I deleted this file, Lync can be started up successfully.
I dont' know why Lync would care about this file.
And I can't remove this software, it's a MUST tool for us.
Could you please tell me how to fix this issue.
Thanks~~
Best Regards,
Celia