Hi All,
When i upgraded to my Mac OS version to Yosemite and last week upgrading the Lync version to 14.0.10, I started to experience a crash issue such that my Lync crashes almost every 5-10 minutes.
In the exception message, I have always the EXC_BAD_ACCESS as the reason.
I already tried to delete the Lync History files and cache, moreover applied the workaround about the language change (from English to another language and then changing back again).
What would you recommend for the issue?
A dump of the error message and the crashing Thread can be seen as follows:
Process: Microsoft Lync [391]
Path: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Identifier: com.microsoft.Lync
Version: 14.0.10 (14.0.10)
Build Info: Unknown-141024~0
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Microsoft Lync [391]
User ID: 501
Date/Time: 2014-11-23 16:49:28.705 +0200
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 28321127-9BE3-B2EC-0CCB-801347769DC3
Sleep/Wake UUID: DF5945B0-4768-4D85-B4E8-DC7254A9B002
Time Awake Since Boot: 3900 seconds
Time Since Wake: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050000020
VM Regions Near 0x50000020:
__LINKEDIT 0000000040519000-0000000040656000 [ 1268K] r--/rwx SM=COW /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD4000GraphicsGLDriver
-->
MALLOC_TINY 000000007ae00000-000000007b000000 [ 2048K] rw-/rwx SM=PRV
Application Specific Information:
objc_msgSend() selector name: isKindOfClass:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9486b0a7 objc_msgSend + 23
1 com.apple.AppKit 0x9866f3ec -[NSOutlineView _sendDelegateHeightOfRow:] + 152
2 com.apple.AppKit 0x9866f13f -[NSTableView _uncachedRectHeightOfRow:] + 174
3 com.apple.AppKit 0x9866f088 -[_NSTableRowHeightStorage _uncachedRectHeightOfRow:] + 143
4 com.apple.AppKit 0x9866efcb -[_NSTableRowHeightStorage _cacheRowHeights] + 220
5 com.apple.AppKit 0x9866eec0 -[_NSTableRowHeightStorage _createRowHeightsArray] + 226
6 com.apple.AppKit 0x986495e1 -[_NSTableRowHeightStorage _ensureRowHeights] + 73
7 com.apple.AppKit 0x98649520 -[_NSTableRowHeightStorage computeTableHeightForNumberOfRows:] + 89
8 com.apple.AppKit 0x986489c8 -[NSTableView _totalHeightOfTableView] + 220
9 com.apple.AppKit 0x98648751 -[NSTableView _minimumFrameSize] + 76
10 com.apple.AppKit 0x9864fc15 -[NSTableView tile] + 223
11 com.apple.AppKit 0x9864fb29 -[NSTableView _tileAnimatedIfAnimating] + 52
12 com.apple.AppKit 0x98695043 -[NSTableView _rectOfRowAssumingRowExists:] + 107
13 com.apple.AppKit 0x98694e1a -[NSTableView rectOfRow:] + 87
14 com.apple.AppKit 0x98cc6522 -[NSTableView _rectOfRowRange:] + 66
15 com.apple.AppKit 0x986fe698 -[NSOutlineView reloadItem:reloadChildren:] + 3045
16 com.apple.AppKit 0x98bc7f22 -[NSOutlineView reloadItem:] + 53
17 com.microsoft.Lync 0x01f4ed28 std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 27242086
18 com.apple.Foundation 0x92e534a3 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 50
19 com.apple.CoreFoundation 0x9b9c76e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
20 com.apple.CoreFoundation 0x9b8a83f1 _CFXNotificationPost + 3713
21 com.apple.Foundation 0x92e413c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
22 com.microsoft.Lync 0x0205cbaf std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 28347629
23 com.microsoft.Lync 0x0205ea4d std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 28355467
24 com.microsoft.Lync 0x020a4583 std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 28640961
25 com.microsoft.Lync 0x0115f388 std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 12629190
26 com.microsoft.Lync 0x0106d34f std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 11637901
27 com.microsoft.Lync 0x0106e18d std::_Rb_tree<__CFString const*, std::pair<__CFString const* const, double const (PIDInfo::*)() const>, std::_Select1st<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >, std::less<__CFString
const*>, std::allocator<std::pair<__CFString const* const, double const (PIDInfo::*)() const> > >::_M_erase(std::_Rb_tree_node<std::pair<__CFString const* const, double const (PIDInfo::*)() const> >*) + 11641547
28 com.microsoft.Lync 0x0036b66f CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits>::operator=(CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits> const&) + 211279
29 com.microsoft.Lync 0x0036be7b CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits>::operator=(CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits> const&) + 213339
30 com.apple.HIToolbox 0x9a72e5d4 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
31 com.apple.HIToolbox 0x9a578501 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
32 com.apple.HIToolbox 0x9a5774dc SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
33 com.apple.HIToolbox 0x9a577343 SendEventToEventTargetWithOptions + 95
34 com.apple.HIToolbox 0x9a5ab46a ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1912
35 com.apple.HIToolbox 0x9a5788cb DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 3261
36 com.apple.HIToolbox 0x9a5774dc SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
37 com.apple.HIToolbox 0x9a58ad25 SendEventToEventTarget + 88
38 com.apple.AppKit 0x985ea234 _DPSNextEvent + 1913
39 com.apple.AppKit 0x985e95e1 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
40 com.apple.AppKit 0x985dbdac -[NSApplication run] + 907
41 com.apple.AppKit 0x985c5310 NSApplicationMain + 2082
42 com.microsoft.Lync 0x0033295b operator delete(void*, void*) + 2665515
43 com.microsoft.Lync 0x003328fa operator delete(void*, void*) + 2665418