We are running Lync 2013 FE Standard Edition, Exchange 2010 SP3 and Lync 2013 Client.
If I search the GAL for a user with an email address and phone number, the result displays fine however the icon is a picture of a phone and not a person. View contact card displays fine but when I add to favourites, the contact changes to a phone number. When I then view contact card, nothing else is shown except the phone number.
I get mixed results when adding Exchange Outlook Contacts. When I search for contacts, all is displayed in their contact card however if I add to favourites the following happens.
1 user with just a phone number - add to favourites, icon displays as a phone in Lync client, contact displays as name, sign out and in, contact now shows as phone number
2 user with email address and phone number - add to favourites - icon displays as a person in Lync client, contact displays as the persons name but contact card displays email address and no phone number, sign in and out, contact name changes to email address.
Any ideas? I have tested turning off download address book with web search only. I have deleted my local Lync profile and recreated and also recreated and rebuild the address book.
We are moving to Exchange 2013 and hope Unified Contact Store may fix this.
Any ideas? I have attached screen shots of adding a favourite from the GAL.