Hello,
Like this poster, I also have users (3 so far, out of a pool of several hundreds)
who have experienced the Lync 2013 crashes. with the "Faulting module name: igd10umd32.dll, version: 8.15.10.2342" reference. The DLL version is different in my case.
We deployed the client to all our users last week. 2 out of the 3 can restart Lync 2013 and keep using it until the next crash occurs. The last
Aside from the usual uninstall / reinstall (via SCCM and manually) of the client, I've also tried repairing Office 2010 - which apparently worked on one of the 3 problem computers (repair was done yesterday afternoon so still under monitoring).
On another machine, I updated BIOS and graphics drivers (inspired by the IGD10UMD32.DLL reference) and the situation went from bad to worse. He can no longer start Lync 2013 at all, when the initial issue was occasional crashes. I hesitate to update anything
on the other 2 machines until I'm convinced this is the way to go.
Thanks for any help you can offer.