I hope someone can help with this, as it's got us tearing our hair out. I work in a small office of 6 people and we have Lync which is used both for internal office communication and also fielding external support calls. We each have a Polycom CX600 phone and a plantronics headset.
When a call comes through we get the 'Toaster' pop up and one of us clicks to answer. The annoyances arise when additional calls come through when you are already busy on a call. There's 2 things:
- When a call is waiting there is an incessant beeping in your ear on the headset. The toaster keeps popping up and you have to clilck 'Ignore' to cancel. It will then return in a few seconds
- Despite the Polycom's volume being set to minimum on both the phone itself and in Windows, the phone will ring at maximum volume until you click 'Ignore', but then come back again ad-infinitum until the call is answered by someone. The problem gets worse if there is more than one call waiting.
I suspect a lot of this is due to how this is configured at the server level, as I can't find any settings which affect these things locally on our machines. We're not getting a lot back when we've taken this up with our technical guys so I was wondering if anyone here can suggest something we can do to improve the situation?
Many thanks in advance