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Lync Attendant automatically answering calls

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We have two users running Lync Attendant 2010 and occasionally a call will automatically answer. They report it has also happened during a call, with the original call being placed on hold.

We run Lync server 2013 and these are the only users running the attendant.

Both users are on windows 8.1 using different headsets

I've turned on logging on both computers but I don't know where to go from here.

Any ideas what might be causing this?

Thank you


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