I have a problem whereby some common area phones (Polycom CX600 / CX3000) cannot sign in to Lync Server. The PIN policy was recently changed from 4 to 6 digits.Using OCS Logger I get the below:
TL_INFO(TF_PROTOCOL) [2]10E8.7490::06/12/2015-08:44:43.449.0001fc00 (UserPinService,UprpHttpAdapter.ProcessRequest:uprphttpadapter.cs(415))[1940756537]
Enter. this=Microsoft.Rtc.Server.UserPin.Http.UprpHttpAdapter:40230505, requestId=7402
TL_VERBOSE(TF_COMPONENT) [2]10E8.7490::06/12/2015-08:44:43.449.0001fc01 (UserPinService,ResolveUserWithPinRequest.ProcessIncomingS2SRequest:userpinrequests.cs(1053))[1940756537]
Processing ResolveUserWithPin incoming request [3f453ef]
TL_INFO(TF_COMPONENT) [2]10E8.7490::06/12/2015-08:44:43.449.0001fc04 (UserPinService,ResolveUserWithPinServer.Execute:interservercommands.cs(3809))[1940756537]
Processing incoming request [3f453ef]. UCIdentifier: [30086]
TL_INFO(TF_COMPONENT) [2]10E8.7490::06/12/2015-08:44:43.449.0001fc05 (UserPinService,ResolveUserWithPinServer.Execute:interservercommands.cs(3856))[1940756537]
Inputs - Phone : [30086], Extension : [30086]
TL_INFO(TF_COMPONENT) [2]10E8.7490::06/12/2015-08:44:43.465.0001fc07 (UserPinService,UserPinSqlAccessor.IUserPinStoreAccessor.ResolveUser:userpinstoreaccessor.cs(152))[1940756537]
ResolveUser Sproc - Phone Number = 30086, NPH1 = +30086 NPH2 = +442081030086 Phone Ext = 30086 MaxResults = 150
TL_VERBOSE(TF_COMPONENT) [2]10E8.7490::06/12/2015-08:44:43.465.0001fc08 (UserPinService,UserPinSqlAccessor.IUserPinStoreAccessor.ResolveUser:userpinstoreaccessor.cs(193))[1940756537]
Successfully queued
TL_VERBOSE(TF_PROTOCOL) [2]10E8.7490::06/12/2015-08:44:43.465.0001fc0a (UserPinService,UprpHttpAdapter.ProcessRequest:uprphttpadapter.cs(444))[1940756537]
Exit ok. this=40230505, requestId=7402
TL_WARN(TF_COMPONENT) [2]10E8.1C30::06/12/2015-08:44:43.730.00020121 (UserPinService,ResolveUserWithPinServer.OnResolveUserSprocComplete:interservercommands.cs(4046))[1940756537]
User [CnfRoom1@domain.co.uk] - Pool is unresolvable, skipping the user.
At this point the phone displays the message "Sign-in cancelled due to internal server error. Please try again"
I have checked Lync server and can confirm the CAP account exists in Lync and Active Directory. The msRTCSIP-PrimaryHomeServer attribute is also populated with details of the Front End Pool.