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Lync 2013 Issue with emoticons

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Hello Community,

Has anyone come across the following issue before and maybe have a resolution?

Scenario:
After recently upgrading our staff to Office 2013 as a voluntary SCCM advert, I noticed a strange occurrence with the Lync 2013 application.  

Issue:
When an affected staff member attempts to send an emoticon in a message, the emoticons do not show up.  Strangely when clicking on the emoticon pop up window, a grey box pops up where the emoticons should be and a quick mouse over on the grey box shows different emoticon descriptions at the bottom of the grey box.  Adding an emoticon or receiving an emoticon in a message ends up as a blank space rather then the emoticon or even the shortcut characters indicating that there is some sort of corruption within the emoticon images.

Actions:

  • We've attempted this under multiple logins and the issue has been replicated across accounts indicating that the issue is computer related.
  • We've also attempted a repair of the application with no success.
  • Further to this we've toggled on/off the emoticon options in the IM settings under Tools > Options but once again to no avail.
  • We've resorted to doing a re-install of Office however, like all final resolves, this blanket solution does not necessarily assist in root cause analysis.  

I will get back to you on whether or not the re-install works however at this stage, I just want to know if anyone has come across this issue previously and if so, I'm curious of the findings.

Many thanks,


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