Office Version: Office 2010
Operating System: Windows 7
Communicator is configured to save conversation history in Outlook. Periodically, I get the message: "This conversation is being saved in the Conversation History folder in your Outlook mailbox." Nevertheless, nothing is being saved. Co-workers with the same environment are successful. When I was on XP I was successful.
I would appreciate any suggestions on getting this to work.
Configuration:
- Tools -> Options... Personal: 'Save my instant message conversations in the Outlook Conversation History folder' is checked
- However, 'File -> Save as E-Mail' is greyed out (not so for co-workers)
- I have a single Exchange account
- I do not see any applicable GPO, but don't know exactly what I should be looking for here
Software:
- Windows 7 Ultimate 64-bit
- Microsoft Office Communicator 2007 R2 Version 3.5.6907.206
- Microsoft Office Professional Plus 2010 (64 bit)
Things I've done:
- Applied Microsoft Office Communicator 2007 R2 Hotfix KB 2028888
- Ran 'Repair' on Office
- Created (not copied) a new Outlook profile (much pain, still suffering; no joy)
References I've seen:
- People with a similar problem
Ref: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/06e56bc5-8749-42ba-b476-7f5de1b40ff0
Ref: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/1254563b-2ac9-4ac9-bd65-ccfa539791bb
Ref: http://social.technet.microsoft.com/Forums/en-US/ocspresenceim/thread/f6c507e0-383c-4ee4-abd0-b5a6a0f72709 - Suggested hotfix
http://support.microsoft.com/kb/2028888
This question was originally posted in Microsoft Office Outlook Forums (http://social.answers.microsoft.com/Forums/en-US/outlookacct/thread/f4ac6538-6dd6-42dd-994f-0a98c4fa0b28), but was punted here.
