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Lync Meeting URL not launching Client or displaying Attendee/WebApp web page

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We are running Lync 2010 with a Standard Front End Server, a Director Server and a BackEnd SQL Server.

The problem we have is that the meeting URL is not launching any clients when you click the link. All we get is the web page in the screenshot below:



We have tested it on many different fully patched PCs:

  • Windows 7 - Lync 2010 Client installed
  • Windows 7 - No Lync Client installed
  • Windows 8 - Lync 2010 Desktop Client installed
  • Windows 8 - Lync 2010 Metro Client Installed
  • Windows 8 - No Lync Client Installed

It has also been tested with multiple browsers:

  • IE8
  • IE9
  • IE10
  • Chrome
  • Firefox
  • Safari

There is nothing showing in the PC & the Lync Server Event Logs.

If we append ?SL= to the end of the URL we receive the join using Attendee/WebApp web page and can then join the meeting successfully.

I have run the Lync Logging tool on both the FrontEnd and Director servers and couldn't see anything useful.

Running ProcMon on the PC shows that the browser is checking various REG keys and the existance of the specific DLL files.

We obviously have the ?SL= workaround but we cannot expect all of our Users to manually edit the URL in their browsers before they join the meeting.

Any ideas ?

Thanks,

Phil.


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