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lync webapp - desktop/application sharing only works one way

I have a lync standard server deployed and I cannot get application/ desktop sharing to work. Everything is working internally. I can invite an external user into a meeting and that user can join anonymously through the lync web app. The external user can im and share a whiteboard. I (internal user) can share my desktop with the external user. The external user is unable to share his desktop with me. When he tries it acts like its working and says it sharing on his end but nothing comes up on my end and this only last for maybe 10 seconds before it closes out. Has anyone else run into this or does anyone have any suggestions?

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