Dear all,
Machine Specs :
Windows 7 64 bit OS has MS outlook 2010;32bit- SP1 & OCS 2007 R2; ver 3.5 .
Issue :
Since User has upgraded to MS Office 2010, his MS Communicator is having a issue of no chat threads can be saved in mailbox coonversation history . Office communicator chats are not saved in Conversation History folder in Outlook Mailbox . Also, no error events
are generated for it .
Suggested Solutions:
# Deleted the sip profile in the path C:\Users\username\AppData\Local\Microsoft\Communicator (For Windows 7 users)
# Take a registry backup :: Use the registry setting in the path HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Communicator
"ImAutoArchivingPolicy"=dword:00000001
1=archive OC conversations in Outlook
# In the OCS options changed the settings of PIM (Personal Information mnager) to NONE/ MS Office outlook/Windows address Books , but still no chats are saved in it.
Kindly suggest the Solution for the same ?
Thanks & Regards,