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Strange issue with Lync 2010 mobile client

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We are an organization fairly new to lync and have been running it in a limited capacity.  Recently we have introduced the mobile client to both windows 8 phones as well as IOS devices.

ON occasion we are having users state that when they log into the mobile client everything looks great but both lync calls as well as outside calls are giving a half ring on their desk phone and putting the call right into the VM box on the cell phone.

I should mention this is with SIM Ring turned on.  

These issues seem to happen only on W8P.  Has anyone seen this or know of a fix or start location to look for a solution or what might be causing this..

thank you


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