Remote Log Access is currently disabled on CX600

Hi,

I have an issue with my Polycom CX600 firmware version : 4.0.7577.4387.

I am trying to enable the Remote Log Access using below steps :

1. Go to settings

2.Go to Remote Log Access (Remote Log Access is currently disabled. To allow others to view logs from this device remotely press OK. The setting will be automatically disabled after 48 Hours)

3. I press OK (You are about to allow others to view logs from this device remotely. Do you want to continue?)

4. I click on YES.

It should be enabled already but when i open the Remote Access log once again, it still saying that it is disabled.

Any solutions for this?

Thank you.

Assraf Kamaruddin