Hi
We have users who can log in at work computers but when they try to log in from home they can't, even though they could before.
We have tested the accounts on other computers both from inside the network and using external networks and there is no problem logging in.
The complete message says
"You didn't get signed in. It might be your sign-in address or logon details, so try those again. If that doesn't work, contact your support team."
This error message is not very helpful. We have turned off firewall and checked that it was not being blocked by antivirus system.
It appears to be connected with that particular PC. What else could be causing this problem?
The same issue is being experienced with 3 users. One is running windows 7 and at the moment not sure what the others are using.