We have been using Lync 2013 fully patched up to latest & greatest, along with Exchange 2013 for about 6 months now & everything is working
great. (I did a AD migration from our old parent company in the UK as well as migrated exchange from 2010 to 2013, all that without a hitch for the most part.)
the issue that seems to be popping up intermittently is conversation history. I manged to work around some of them for the most part & getting them to process; with the exception of 1 user.
If he logs into another PC his conversation history works fine.
However on his PC it does not seem to want to process the history spooler folder in "C:\Users\User\AppData\Local\Microsoft\Office\15.0\Lync\sip_user@company.com", there are 737 files in there (all of his convo history)
Now what i did & it seems to sort of work is,Signed out of Lync, I deleted the users Sip folder after backing up the history spooler folder, logged back into Lync which recreated the sip_user folder; logged back out of Lync , copied the History Spooler folder back to the SIP folder, & signed into Lync.
This took 10 files out of the history spooler folder, & then appeared in the convo history; both on Lync client & Outlook; but did not bring all of them in. I did some testing and if you log out, then back in, it processes a few more. but not all.
EWS & MAPI settings & all other Lync configuration information settings match a users with no convo history issues.
So now the questions.
1)What could possibly cause what ever mechanism that processes the History spooler folder to stop/only process a few items during sign in? Also what is the mechanism?
2)Is there any way through powershell to force the synchronization of the history spooler folder?
Thank you
the issue that seems to be popping up intermittently is conversation history. I manged to work around some of them for the most part & getting them to process; with the exception of 1 user.
If he logs into another PC his conversation history works fine.
However on his PC it does not seem to want to process the history spooler folder in "C:\Users\User\AppData\Local\Microsoft\Office\15.0\Lync\sip_user@company.com", there are 737 files in there (all of his convo history)
Now what i did & it seems to sort of work is,Signed out of Lync, I deleted the users Sip folder after backing up the history spooler folder, logged back into Lync which recreated the sip_user folder; logged back out of Lync , copied the History Spooler folder back to the SIP folder, & signed into Lync.
This took 10 files out of the history spooler folder, & then appeared in the convo history; both on Lync client & Outlook; but did not bring all of them in. I did some testing and if you log out, then back in, it processes a few more. but not all.
EWS & MAPI settings & all other Lync configuration information settings match a users with no convo history issues.
So now the questions.
1)What could possibly cause what ever mechanism that processes the History spooler folder to stop/only process a few items during sign in? Also what is the mechanism?
2)Is there any way through powershell to force the synchronization of the history spooler folder?
Thank you