Hi,
We receive Lync 2013 calls into Anywhere 365, a workflow where we can pick up incoming calls. So an outside user calls, and we pick up the call on an agent, let's say Lync1. Before transferring the call to Lync2, the call will be placed on Hold, and the uotside caller hears MusiconHold. Now when we have transferred the call, and the Lync1 has left the call. Lync3 and Outside are connected. When Lync3 places the call on Hold, the oustide caller hears nothing.
We have tried it in other ways like calling directly from outside caller to Lync3 and tha works Ok. Also Lync to Lync internal works fine.
We tried with Lync to Lync external. So an external Lync calls the same Lync1 user. When Lync1 places the call on Hold, the Lync1 screen says "Call on Hold" But the External Lync does not give any sign of being on Hold.
Does anybody recognize this?