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Lync Inactive Timer Not Working - Starts after 5 minutes rather than 20 minutes

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I have a client who has her Inactive timer set to 20 minutes.  I verified that the registry entry is set as such.  We have rebooted her system and cleared her Lync cache files.  She does not have a screen saver set, and her plugged in power setting for turning off the display is set for 30 minutes, and put the computer to sleep is Never.  Battery power options has the display turning off after 5 minutes.  Her system is plugged in and the Inactive status kicks off after 5 minutes and the display does not turn off.  I can not figure out why it is kicking off after 5 minutes rather than 20 minutes as it is set.  Any ideas on what else might be causing it to go inactive after 5 minutes?  Or what else I can try to get it to initiate the 20 minutes that it has set?

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