I recently got locked out of my macbook via "centrify" and an active directory problem. The problem was resolved and I am now able to get back into my laptop. However lync now is crashing immediately when you try to start the application. I have tried removing and re-installing the application as well as pulled latest updates and installed them as well. The error report shows...
Microsoft Error Reporting log version: 2.0Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2015-01-29 21:13:30 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.10.141024
Crashed Module Name: libcorecrypto.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00035a4a
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.10.141024
Blame Module Offset: 0x002d1d46
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x99755a4a in _ccsha1_vng_intel_compress_SupplementalSSE3 + 0x00000D9A (libcorecrypto.dylib + 0x00035a4a)
# 2 0x00000000 in ( + 0x00000000)
X86 Thread State:
eax: 0x7cdffff4 ebx: 0x2e1fb87b ecx: 0xb3ad10c6 edx:0x8e511b40
edi: 0xd970fdc3 esi: 0xec102663 ebp: 0x8f02a723 esp:0xbffb92f0
ss: 0x00000023 eip: 0x99755a4a cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010212
Thread 1:
# 1 0x95c808d2 in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x0001a8d2)
# 2 0x962423a2 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x000043a2)
X86 Thread State:
eax: 0x00000171 ebx: 0x00000001 ecx: 0xb001067c edx:0x95c808d2
edi: 0x962630a0 esi: 0x96242658 ebp: 0xb00106f8 esp:0xb001067c
ss: 0x00000023 eip: 0x95c808d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 2:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb0092f9c edx:0x95c7fe6e
edi: 0x00010000 esi: 0x97740fd0 ebp: 0xb0092fc8 esp:0xb0092f9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb0114f9c edx:0x95c7fe6e
edi: 0x00000000 esi: 0x97740fd0 ebp: 0xb0114fc8 esp:0xb0114f9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb0196f9c edx:0x95c7fe6e
edi: 0x00010000 esi: 0x97740fd0 ebp: 0xb0196fc8 esp:0xb0196f9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000021 ecx: 0xb0218f9c edx:0x95c7fe6e
edi: 0x00000000 esi: 0x97740fd0 ebp: 0xb0218fc8 esp:0xb0218f9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 6:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000021 ecx: 0xb029af9c edx:0x95c7fe6e
edi: 0x00000000 esi: 0x97740fd0 ebp: 0xb029afc8 esp:0xb029af9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb031cf9c edx:0x95c7fe6e
edi: 0x00010000 esi: 0x97740fd0 ebp: 0xb031cfc8 esp:0xb031cf9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 8:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb039ef9c edx:0x95c7fe6e
edi: 0x00010000 esi: 0x97740fd0 ebp: 0xb039efc8 esp:0xb039ef9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 9:
# 1 0x95c7fe6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x9773eeea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb0420f9c edx:0x95c7fe6e
edi: 0x00010000 esi: 0x97740fd0 ebp: 0xb0420fc8 esp:0xb0420f9c
ss: 0x00000023 eip: 0x95c7fe6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 10:
# 1 0x95c79b4e in _mach_wait_until + 0x0000000A (libsystem_kernel.dylib + 0x00013b4e)
# 2 0x96ab480d in _sleep + 0x0000002A (libsystem_c.dylib + 0x0008580d)
# 3 0x00316d46 in operator delete(void*, void*) + 0x0028E016 (Microsoft Lync + 0x002d1d46)
# 4 0x00316647 in operator delete(void*, void*) + 0x0028D917 (Microsoft Lync + 0x002d1647)
# 5 0x003165d2 in operator delete(void*, void*) + 0x0028D8A2 (Microsoft Lync + 0x002d15d2)
# 6 0x00317772 in operator delete(void*, void*) + 0x0028EA42 (Microsoft Lync + 0x002d2772)
# 7 0x97740ecf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 8 0x97740e45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 9 0x9773ef0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0xffffffa6 ebx: 0xb26f72a6 ecx: 0xb04a2a6c edx:0x95c79b4e
edi: 0x00000000 esi: 0x00000289 ebp: 0xb04a2ab8 esp:0xb04a2a6c
ss: 0x00000023 eip: 0x95c79b4e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 11:
# 1 0x95c7f516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x977451d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x90a130fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
# 4 0x90a13332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
# 5 0x909de3f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
# 6 0x039ac1c5 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x000071c5)
# 7 0x0034d100 in CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits>::operator=(CPT::CountedRef<__CFString const*, CFT::CFTypeRef_traits> const&) + 0x000343E0 (Microsoft Lync + 0x00308100)
# 8 0x00724d50 in + 0x001EFE8E (Microsoft Lync + 0x006dfd50)
# 9 0x0035f4da in std::vector<OverlappedEntry*, std::allocator<OverlappedEntry*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<OverlappedEntry**, std::vector<OverlappedEntry*, std::allocator<OverlappedEntry*> > >, OverlappedEntry* const&) + 0x00005D8A (Microsoft Lync + 0x0031a4da)
# 10 0x039aab2a in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x00005b2a)
# 11 0x909df45a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 12 0x97740ecf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 13 0x97740e45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 14 0x9773ef0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x78e65858 ecx: 0xb0524c0c edx:0x95c7f516
edi: 0x00000100 esi: 0x00000001 ebp: 0xb0524c98 esp:0xb0524c0c
ss: 0x00000023 eip: 0x95c7f516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
As I rely on LYNC for most of my business communication with my company ACTIAN. I am hoping there is a way to resolve this.
Thanks in advance
Justin Powers