Realpresence Group 300 cannot start video

Hi Everyone,

I am having this issue with a Polycom Realpresence Group 300 (soft version = 4.1.3.2). When the RPG make the video call, video doesn´t start/connect...

When Lync/SfB client make the call, video connect/start.

I can´t find error messages on Lync logs or Event viewer.

Thanks,

Dario

Dario Woitasen | MCSE Lync Server 2013/Exchange Server 2013 | MCITP: Enterprise Messaging Administrator 2007/2010, Lync Server 2010 Administrator, Office 365 | MCSA Windows Server 2012