I have one user, who is unable to view his call logs on his Polycom CX600 (version 4.0.7577.4487). The call logs are displayed in his Lync 2013 client (15.0.4809.1000). The phone is tethered to his PC via USB. He is able to view his calendar & voice mail on his phone.
His mailbox is hosted on O365 and we have a on prem Lync infrastructure (Lync Server 2013 5.0.8308.949) . The problem persists even after I replaced his phone and when he logs onto a different workstation. I have reviewed his UM settings on the Exchange Online portal and his settings are identical to all my users.
Short of recreating his account, is there something I'm missing?
-- Victor Solis