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Lync 2013 Desktop does not start on WIndows 8.1

September 12, 2014, 1:30 pm
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My Office 365 version of Lync 2013 64bit crashes every time I start it.  There is no error message just the "Microsoft Lync has stopped working" message with Close option.  In further looking for a solution, I found the suggestion to uninstall the Intel Bluetooth drivers but my system uses Realtek Filter drivers.  I have looked  in the event logs and found:

Log Name:      Application
Source:        Windows Error Reporting
Date:          2014-09-11 1:47:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      --------Win8
Description:
Fault bucket 85949488684, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: lync.exe
P2: 15.0.4641.1000
P3: 53c5ce3c
P4: KERNELBASE.dll
P5: 6.3.9600.17055
P6: 532954fb
P7: e06d7363
P8: 0000000000005bf8
P9:
P10:

Attached files:
C:\Users\Yves\AppData\Local\Temp\WERCA6B.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Yves\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lync.exe_1f7a49ef615ca788e016ddaf8db0d1fb92c4a8e9_00000000_256fdc4d

Analysis symbol:
Rechecking for solution: 0
Report Id: aa908032-39db-11e4-8280-48d224dc5142
Report Status: 0
Hashed bucket: 61000269e077a9a343a6fe9bbb7efc54

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-11T17:47:20.000000000Z" />
    <EventRecordID>143379</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Fedmet-YL-Win8</Computer>
    <Security />
  </System>
  <EventData>
    <Data>85949488684</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>lync.exe</Data>
    <Data>15.0.4641.1000</Data>
    <Data>53c5ce3c</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17055</Data>
    <Data>532954fb</Data>
    <Data>e06d7363</Data>
    <Data>0000000000005bf8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Yves\AppData\Local\Temp\WERCA6B.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Yves\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lync.exe_1f7a49ef615ca788e016ddaf8db0d1fb92c4a8e9_00000000_256fdc4d</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>aa908032-39db-11e4-8280-48d224dc5142</Data>
    <Data>0</Data>
    <Data>61000269e077a9a343a6fe9bbb7efc54</Data>
  </EventData>
</Event>

A lot of sites suggest to uninstall Intel Bluetooth drive but I does not have Intel Bluetooth.
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Office 365 ProPlus Lync Client - Crash after start

November 21, 2014, 1:25 pm
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Like others it seems a recent update has caused Lync to continuously crash after it starts and connects. I installed a lot of updates on Monday this week. Before this Lync would work perfectly all day every day. After installing the updates Lync does not work at all. This is a Windows 8.1 Enterprise (non update 1), 64bit Dell laptop.

I've completed the following:

  • Completed a simple and thorough repair of Office
  • Uninstalled, restarted, reinstalled Office (downloaded from O365 portal)
  • Trawled error logs and I have a SideBySide error which indicates that something is referencing AMD64 but I have x86 installed
  • I do have SharePoint Designer 2007 and 2010 installed, although all are 32 bit
  • I don't have any other version of Office
  • Uninstalled the latest Lync 2013 updates installed by Windows Update - KB2899507

From doing some research there are certainly other people who have the same error as me. I also see some people have fixed it by completing a repair of Windows, I'm not able to do this and I think is just masking the error which will no doubt happen again.

Anyone from Microsoft able to offer any actual fixes for this?

SideBySide Error

Activation context generation failed for "C:\Program Files\Microsoft Office 15\root\office15\lync.exe.Manifest".Error in manifest or policy file "C:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL" on line 1. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0". Please use sxstrace.exe for detailed diagnosis.

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Need help identifying servers and autoconfiguration scripts

November 24, 2014, 9:50 am
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I have just started a new job and the previous admin left no info. We are preparing for a migration to Lync and Exchange 2013 upgrade

I noticed that the OCS 2007 R2 client says automatic configuration  in the advanced server options

I need to know how to locate the autoconfiguration script and which server my user is on.

I have looked at both 2007 OCS servers but do not see my user and suspect there is another server with users on it.

Where do I look? the autoconfig script should help me find what server , correct?

Thanks in advance...

David Sheetz MCP

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Lync 2013 client with 2010 Server. GAL users showing up Presence Unknown

November 24, 2014, 9:12 am
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I installed my first Windows 8.1 computer with Office 2013 Pro. This comes with Lync 2013 so I figured I would just run with it. We have a Lync 2010 server with SQL 2008 R2 database server.

For some reason, users that are in my contact list will show their presence, but if I type in a name into the search, all users that show up there from my GAL show Presence Unknown.  I have also tried to add those users to my contact list but that does not work either.

- Shawn

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Is it possible to disable 'Lync 2013' options inside of Outlook 2010? If so, how?

November 25, 2014, 5:41 am
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I would like to disable/eliminate everything Lync 2013 related inside of my Outlook 2010.  I want to disassociate all its relations with Outlook, but keep it everywhere else.  

More specifically, in Outlook, I'd like to keep the original (pre-Lync) option of knowing where persons are (i.e. 'Free', 'Busy until 4:00pm', etc). This option is shown when you open a new email, add a recipient, and hover over their name. It would normally say things like 'Busy until 4:00pm' or 'Free'. Now it just says their Lync location (ex. 'Presence Unknown' since most of the company does not have Lync), and I need it to go back to the original setting.

I also dislike the 'Frequent Contacts' option, so if that could go away, that'd be great. 

Things I've already tried so far:

  • In Outlook: Disabling the Outlook Lync Add-in 'Lync Meeting Add-in'
  • In Lync:
    • Personal/Personal Information Manager - Changing drop-down to NONE (from Microsoft Exchange or Microsoft Outlook)
    • Personal/Location - Unchecking 'Share my location info with other programs I use'
    • Contacts List - Unchecking 'Contact Status'

Any help is appreciated. Thank you!

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Lync Window & Text Size

November 1, 2013, 6:58 am
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Besides the usual 'click and drag' to change the horizontal & vertical, how can I change the window and font size of the Lync user window. I have a laptop and the lync window is entirely to large to remain open. I've made it as small as I can and it still takes up 1/3 the screen.....
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Lync 2013 Web App Plug-in Install Prompting for Credentials via UAC

November 25, 2014, 12:01 pm
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We are running into a strange problem with the Lync 2013 Web App Plug-in all of a sudden prompting our users for credentials via UAC when the plug-in installs.  We were told that the plug-in is a per-user installation and does not require admin rights to install as long as we add *.lync.com to our trusted sites list and provide UDP/TCP firewall domain access for the plug-in executable (lwaplugin.exe). 

As seen in the attached screen shots we are seeing a strange UAC prompt during the MSI plug-in install which the user initiates after downloading the MSI from Lync meeting web page (infra.lync.com) the first time they go to join a meeting.  We see this issue for both the 32-bit and 64-bit Lync Web App Plug-in MSI installation packages.What is really strange is the "D:\Users\rtbldlab\AppData\Local\..." program name which seems to indicate a problem with the MSA package...

32-bit Installer...

64-bit Installer...

It should also be noted that we are using a tool similar to AppLocker for application whitelisting and have whitelisted the (4) Lync Web App executables (LWAPlugin.exe, LWAVersionPlugin.exe, AppSharingHookController.exe and AppSharingHookController64.exe).

Any assistance or guidance would be greatly appreciated!!

Regards,

JJ

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EWS blank

November 25, 2014, 11:48 am
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Hi We just made a change to our certificate our internal and external uri;s are mail.domain.com and autodiscover.domain.com. the problem we are having now is that our internal domain is domain.local. the certificate on the exchange server is server.domain.local the subject from the CA. 

My dns has mail and autodiscover a records to the exchange server and an _autodiscover srv record to the exchange server but since the change we lost integration from lync client to outlook. 

Any ideas on how to fix this? i was thinking setting up a reverse proxy for the the external url and moving the internal back to server.domain.local but if there is something quicker it would be appreciated

thanks

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Lync freeze (not response) when press ` ( change language key)

November 24, 2014, 9:28 pm
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ref
https://social.technet.microsoft.com/Forums/office/en-US/68ac31b0-0228-416c-a524-b3f356d0f010/lync-2013-client-hang-and-not-response-while-user-try-to-switch-input-language-by-grave-accent-key?forum=lyncprofile

I  just download and fresh install from portal.office.com

the system is clean  fresh  and  update to the most recently patch

After this issue , I try to

1. repair Office 2013 and Lync 2013  : the result > still freeze

2. Uninstall office 2013 and lync 2013  -> Reboot ->  install  office/ Lync : the result > still freeze

3. change the language key from   '  to   shif+alt   : the result > Not freeze

4. Chage the language key  back to  '   : the result > Freeze

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User getting Certificate error on Polycom CX300 Device

November 26, 2014, 3:17 am
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Hi,

I have LYNC 2010 infrastructure in my organization. I have 1 user complaining he is not able to get his new polycom cx300 device to work. I tried using his login domain\username and username@domain.com sign-in process after reading various forums but it doesnt work. surprisingly, it works fine if user logs into lync using LYNC online account(a different account). It doesnt work with On-premise account. The error received on polycom is ërror downloading the certificate.ünable to connect to domain.

Please help.

Thanks 7 Regards,

Vinay Mishra

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Cannot sign in to Lync because your computer clock is not set correctly date and time issue- Lync 2013

May 22, 2014, 2:05 am
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Dear Sir

My one of the lync client is not able to login in to the particular laptop i am getting timezone mismatch related errors. I have done the settings as per your suggestion of automatic time sync with time.windows.com server and my current systems time is correct as per the server kindly suggest on the same on urgent basis.

Pramod

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Error when starting Lync 2013 meeting with Office 32 bit windows 8.1 64 bit.

November 27, 2014, 12:32 am
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Hi,

have Office pro 2013 32 bit and lync 2013 32bit on win 8.1 64 bit. And I can't start lync meeting's. Lync are working. When i start lync detting error " that lync have trouble and that the program has to be restarted." the choise is to repare or Close. eighter helps. Any one has any suggestions what to do. 

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Join Lync conference with federated partner hangs up after 10secs

November 27, 2014, 9:15 am
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I Have this weird issue and would appreciate any suggestions or help in resolving, i have a Lync 2010 environment, 2 FE servers, a TMG reverse Proxy, 2 Edge servers, and i have open federation. recently i had a SIP domain change, and i made sure i followed all the required process, i updated DNS records, created new certificates and added the new SIP domain to the cert SAN. recently when i try joining a conference sent from a federated partner, i get disconnected after about 10 secs. I enabled Logging on the Client side and i see the following through snooper:

ms-diagnostics: 1034;reason="Previous hop federated peer did not report diagnostic information";Domain="xxxxx.com";PeerServer="sip.xxxxx.com";source="sip.xxxxx.com"

SIP/2.0 481 Call Leg/Transaction Does Not Exist

Ms-client-diagnostics: 52085;reason="Dialog does not exist"


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Can't find the Desktop icon in present

November 27, 2014, 10:24 pm
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Hello all,

I'm using LYNC 2013 on windows 8.1 and when I try to share my Desktop, I find no icons in the present screen

Any help?

Thanks,


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Web services certificate not found every time login using PIN

November 28, 2014, 2:02 am
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I have problem when signin using CX600. Every time i sign out and sign in again, i got error " certificate web services cannot be found".

So i must connect the USB cable from CX600 to PC anbd login from PC, then i can login succesful.

Anyone can share what caused this problem and how to solve?

Thanks.

Sinjo

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MS Lync Audio Device Not Detected

November 28, 2014, 7:41 am
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I Have recently upgraded my lync to 2013 from 2010 and my audio device is not detecting in Lync 2013 now. Am using 3.5 mm jack Iball head phone which is working in other systems with same configuration. Can any one help...???
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Cancel a call transfer in Lync 2013

December 1, 2014, 4:40 am
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Hi,

Is it possible to cancel a transferred call using either the Lync 2010 or 2013 clients, either because the call isn't being answered or you've selected the wrong contact to transfer to. 

Unless the user does a consultative transfer this seems impossible so all tips gratefully received.

Thanks

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Disable Escape key in Office Communicator 2007

March 28, 2011, 1:03 pm
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Is there a way in Communicator to disable Esc from closing a conversation window or to provide at least a warning/confirmation box?  Maybe there's a way to unassign/reassign the key..?

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Lync 2013 blank window when trying to change Persistent Chat notification options

December 1, 2014, 8:14 am
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I'm trying to figure out an issue that seems to be affecting a lot of our users.  The majority of our users are using the Lync 2013 Basic client.  For some people when they are in a Persistent chat room and they go under the options for that room and click on Change Notification Settings the window that opens up will be completely blank.  For other users it works perfectly fine for the same rooms, and for the ones broken it doesn't seem to work correctly for any room.  Has anyone seen this before or have any ideas what might be causing it?

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Audio device is not functionable

December 1, 2014, 10:29 pm
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Hi,My audio device is working fine in my PC,but Lync is not able to find it.can anyone Please me with this

I have cross check every possibility in my system,every thing is working fine.

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