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Lync 2010 client asks for credentials when outside of corporate network.

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Hello, 

We are running Lync 2010 Enterprise. Everytime our Lync users are outside of our network and they log in to their Lync client, they get a pop-up window asking for credentials. When they log into Lync inside our network the Lync client connects automatically without asking for credentials. Is this normal behavior? I assumed that the Lync client would behave exactly no matter where they were connecting from. They are using Lync 2010 client on domain joined laptops, I would assume the Lync client would just use the same credentials they used to log in to their computers and not ask for anything. Please let me know if there is a way to stop the pop-up from showing up when people try to connect to Lync from outside our network. 

Thanks for any help!


Lync 2013 on Windows 8.1 ignores commas to pause dialing

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Lync 2013 on Windows 8.1 ignores commas to pause dialing; I just upgraded from Lync 2010 on Windows 7 where it used to work just fine.

Has anyone identified a solution?

Lync 2010 strips pause commas and errors on '#'

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I have to dial a bunch of standard conference numbers all the time and have the whole strings setup in Contacts, and sometimes have to dial them manually.

Example:

  • 866-449-2829,,649-188-2777#,,,,*,,136489#

The problem is that Lync Phone

  • strips out all the commas
  • Won't even attempt to dial if a '#' is in the string
  • And errors on the subsequent long string of numbers after it strips out the commas
  • 86644928296491882777136489

How do you get the Lync phone client to accepts pauses and the '#' key in a Contact's entry or manually when pasted into dialer?


Thanks, Robert

Lync client logs size taking more storage space i.e. more than 1 gb

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Hi,

Lync client logs size is increasing day by day..current size of the logs are 1.2 gb...i noticed that " Communicator-4.0.7577.4446-Ics_se_w14_main(rtbldlab)-x86fre-U.etl " file taking more space i.e. more than 1 gb..i am wiered why it takes much space and deleted all logs and with in 2 days it reached to 650 mb...Could any one help on the same why it is happening and with resolution.

Thanks !!

Skype for Business & Lync Basic 2013 crashing when go to message someone.

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Hi, I have been trying to sort this out for a couple of weeks now.

What happens is when I go to message someone in the client it crashes straight away and then goes to windows error reporting.

The only information in the event viewer is the following; I have also tried to uninstall/reinstall several times.

Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Exception code: 0xc0000005
Fault offset: 0x00c30000
Faulting process id: 0x724
Faulting application start time: 0x01d066104f62b9bf
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: 904229a6-d203-11e4-9afc-643150475a11

This is from the event viewer for this occurance.

The previous one was the following;

Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: dbghelp.dll, version: 6.11.1.402, time stamp: 0x49839544
Exception code: 0xc0000005
Fault offset: 0x000e0000
Faulting process id: 0xbdc
Faulting application start time: 0x01d0660e7301a4f1
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\dbghelp.dll
Report Id: bb37d9da-d201-11e4-9afc-643150475a11

I am really desperate to get this working as we will be using this constantly with our telephone system once integrated.

Thanks

Karl


Polycom cx600 address book contact

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Polycom cx600 search contact with extension 4 digital, the result is wrong and the extension number contact is not in AD.

Lync client can search contact with 4 digital correctly.

Polycom USB is connect with computer, all CX600 search result is same so it should not using outlook contact to search.

Any idea?

Polycom Group Series video resolutions in Lync conference

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I've noticed that two Polycom Group series devices that have the Lync Interop licence installed provide good quality (1080p) video calls when making a point to point lync call but if the same two devices connect by joining a Lync conference, by joining via a calendar appointment for example, the resolution drops to 640x368

I documented my findings in a quick blog

http://1plex.co.uk/polycom-group-series-testing-lync-2013/

anyone been successful getting the devices to connect at a better resolution?

Lync for mac 2011 not working in corporate LAN

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Hi guys,

I have a mac client that has newest version 14.0.10 of lync installed. The Mac works on OS X Yosemite

operating system. The problem is that when you connect to corporate LAN, lync never connects and gives

following error: Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet.

If you share a connection via mobile or connect via outside network, you are able to log in and lync functions properly

I have tried to update root certificate on mac via copying one from windows client, but with no luck.



 


Lync for iPad Error : Failed to process the server response. Please try again. If the problem persists, contact your support team.

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Successfully installed and followed installation guide of Lync Mobility however on the user's iPad upong signing up we received an error saying "Failed to process the server response. Please try again. If the problem persists, contact your support team"

We are able to download root file from the following site

https://lyncinternaldiscover.domain.com

<a href="https:///autodiscover/autodiscover/autodiscoverservice.svc/root">https://<FQDN>/autodiscover/autodiscover/autodiscoverservice.svc/root


many thanks

Lync Phone Edition Polycom CX600 Sign Out/In many times throughout the day

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Hello All,

Our polycom cx600 phones are signing out and then signing back in many times(5+) throughout the day. We are running Lync 2013 with 2 Frontend servers in our pool. The phones are running firmware version 4.0.7577.4397 and are connected by ethernet and usb tethering. Everything is functioning properly on the phones including Exchange UM integration. We have run OCSLogger traces as well as tried to look through the phone logs, but haven't been able to identify why the phones will sign out and then immediately sign back in. While the phone is signing out and back in the Lync Client on the PC remains connected.

Any thoughts would be greatly appreciated.

Thanks 


CM

LYNC update not showing up in WSUS Console.

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I want to update my Lync Clients to latest patch via WSUS3.

Selected Lync 2010 for sync.but it doesnt show up in WSUS Console.

Tried removing filters also.

Pls. help


Abhijeet Kasurde KPIT Cummins Infosystems Ltd.

Problem with Xenapp Dual Monitor and Lync

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Just curious to see if anyone else has expierenced any issues with XenApp 5 with Lync as a published app on dual monitors.  If you right click a contact or select some of the drop downs, Lync will crash.  This does not happen on single monitor configurations.

Lync client show contact is adding audio and the "Call was not completed"

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the incoming call show is adding audio, the call can't pick up. 

User is using Lync certificated headset. Others incoming calls is able to pick up.

Any idea?

Thanks.


Drag and Drop Pictures in Lync 2013

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drag and drop pictures from IE or Chrome browser to Lync is not working. copy/past from any browser to Lync is not working.

OCS 2007R2 users are disconnecting from client every 2 minutes

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Hi,

OCS user are  disconnecting from client every 2 minutes, As every thins is fine from user level and server and just wiered why it is happen ing and we didnt fine any thing from client logs...

Can any one please suggest ?

Thanks !!


AppCrash on starting Lync 2013

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I have just installed Lync 2013 and when i start the App now it Crashes

It did start once initially  - after reboot never started again

Windows 8.1 New PC (64 Bit) - Office 365 (activated) (64 Bit)

On pressing the Icon on the Start Menu - i get an hour glass for 1 second - then nothing.

From the Event log i get a Critical and Info entry - see below

I have made several unsuccessful calls to various MS numbers to get support - 

any suggestions?

Critical ERROR Event

<

had to remove as Forum prevents attaching Images or Links - can provide if someone can tell me how to veryify my account

INFO - points to a file - content below

had to remove as Forum prevents attaching Images or Links - can provide if someone can tell me how to veryify my account

 

polycom common phone thru WAN

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hi! I've a small sites of about 5 staffs that i want to deploy a few common phone (polycom cx500). This branch has a wan link (<40ms) connection back to the main office where all the Lync front end server and pool are hosted. The end clients (pc,laptop) are assigned by the DHCP server in the main office.

I noticed that when i plug in a polycom phone in the branch office, i can see that the IP address has been assigned in the DHCP server to the phone, but when i try to ping the IP address. It's not reachable (i tried the same port with a laptop, it's getting the ip address, and i can ping the ip address of my pc). The dhcp in the main office has all the configuration required to support the polycom phone, we've at least 100 polycom phone running on Lync in the main office.

When the polycom phone powered on, i can see that it's trying to connect to the time server/Lync server (seems to go through) after i keyed in the extension number, but it will always stop at a page with the message "Certificate web service cannot be found. Please contact your support team" (I've the required dhcp option setup. I've over 100 functioning polycom phones using the same dhcp server), and ask me to key in my extension again.

Any idea what's the issue here? Thanks.

Can't Join Lync Meetings in Outlook 2013 with Lync 2013

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Hello,

I'm having an odd problem with joining Lync meetings in Outlook 2013 using Lync 2013 and hope there is an answer out there.  When I click on Join Lync Meeting in Outlook I receive this error:

"We're sorry, but Lync has run into an error that is preventing it from working correctly.  Lync will need to be closed as a result. Would you like us to repair now?"

Both Outlook and Lync are 2013 32-Bit.  I tried everything including uninstalling quick and full repair of both Office and Lync.  Then I uninstalled and reinstalled both Office and Lync. Then I tried using new mail profiles under a new user account with no luck. Then I formatted the drive and did a fresh install of Windows 8 with only Office and Lync installed and it is still happening.

I can join or start the meeting if I copy and paste the Join link into IE, but I can't click through from Outlook.

I have the exact same setup on another PC that this is working fine but I never messed with anything just did default installs.

Any ideas?

Outlook error when Lync is sign in automatically

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Hello,

I'm currently facing issue with auto sign in to Lync. The error message is stated below.

"The file C:\Users\username\AppData\Local\Microsoft\Outlook\username@website.com.sg.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer."

Hence, a temp solution is to uncheck "auto sign in" and manually sign in to Lync.

However, is there a long term solution that I can adopt to ensure users are able to log in automatically once windows start. May I know if there is any way to prevent users from logging out too?

Thank you for your kind assistance.

Cheesy Potato.

Blocking Lync from Searching Outlook Contact Folders

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We all know Lync has a great feature that it can search contacts from Outlook Contact Folders. But sometimes, we do not want the Lync Client to search Contacts from some specific Outlook Contact Folders.

[Requirements]
For example, in my scenario, I have personal contacts defined in Outlook and my Lync client shows both Lync enabled users and Outlook contacts in search results.

(There are three Contacts in two Contact Folders, TestUser2 in Contacts Folder, TestUser1 and TestUser3 in CS Folder)



Yes, everything works well. But now I do not want it to search Contacts from the CS folder.

[Solution]

For this example, I will create a new client policy and configure it to not search the Outlook “CS” folder. I create the policy by running:

New-CsClientPolicy –Identity “ExcludeOutlookContactFolder” –ExcludedContactFolders “CS”

Then assign the policy to the user “LyncDemo2” by running:

Grant-CsClientPolicy –Identity LyncDemo2 -PolicyName “ExcludeOutlookContactFolder”


Run Get-CsUser command to check if the policy is assigned to the User.

After the user receives the new client policy, the same search will not show the Outlook contacts from “CS” folder:

Important: Please make sure both the Outlook and Lync client are up to date. In my testing, I found it might not work with some previous versions.

Reference:

http://howdouc.blogspot.com/2012/03/blocking-lync-from-searching-outlook.html

https://technet.microsoft.com/en-us/library/gg398300.aspx


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