Hi, 

One of the user has LYNC 2011 14.0.9 (140606) and MacOS version 10.5.8 (build 9L31a)

One user cannot log in on LYNC on this MAC. But other users can login on this MAC. Also when the same user try to login on another mac client, it works fine. I tried to check user certificate on server and there is nothing there. Although when i revoke certificate and check the status i get error, but when i re-enable user account it gives no error just show nothing. 

Is there any setting we need for Mac users? But why it is working on other mac clients with same version. 

I get the logs. Here it is:

10/17/2014|16:15:56.898 1277:A06CE720 WARN  :: FindOcsCertByUri: "No existing OCS signed cert for hsiddiqui@abcd.com:"

10/17/2014|16:15:56.899 1277:A06CE720 WARN  :: DeleteCertFromStore: "Failed to delete key pair in OC_KeyContainer__hsiddiqui@abcd.com: hrLocal=0x80090016"
10/17/2014|16:15:56.903 1277:A06CE720 INFO  :: SetSpecificCredentials: " called with domainUser:abc\ithts0 password.IsEmpty?:0," "storePassword=1, replaceAllReportedCredentials=0"
10/17/2014|16:15:56.921 1277:A06CE720 INFO  :: CreateSpecificCredential: "Created CManagedCredential[SPECIFIC this=1A052BB8, domain=abc, userName=ithts0]"
10/17/2014|16:15:56.921 1277:A06CE720 INFO  :: AddManagedCredential: "Adding new cred CManagedCredential[SPECIFIC this=1A052BB8, domain=abc, userName=ithts0]"
10/17/2014|16:15:56.921 1277:A06CE720 ERROR :: AddManagedCredential: "Cred type 2 has 1 credentials"
10/17/2014|16:15:56.921 1277:A06CE720 WARN  :: CreateTransaction: ""
10/17/2014|16:15:56.923 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=5, hr=80ee0061"

10/17/2014|16:15:56.999 1277:A06CE720 WARN  :: Store: "Returns 0x0"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: SignIn: "Signing in Application Layer"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=1, run level=2, status=0x0"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: OnEvent: "Endpoint state changed from 1 to 2, status=0x0"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: SetState: "LyncClient state from 1 to 2"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: OnRunLevelAboutToStart: "Run-level 'about-to-start' handling took 1ms, run-level 2"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: StartComponent: "CLM starts component 'CallManager'"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: StartComponent: "CLM started component 'CallManager', reporting state STARTED"
10/17/2014|16:15:56.999 1277:A06CE720 INFO  :: StartComponent: "CLM starts component 'SoapTransport'"
10/17/2014|16:15:56.999 1277:A06CE720 WARN  :: UpdateInsideUserValue: "isInsideUser=1"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: AddListener: "Listener 'SoapTransport' added to server link 'OCS-Registrar'."
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: StartComponent: "CLM started component 'SoapTransport', reporting state STARTED"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: StartComponent: "CLM starts component 'CUserAccountProfiles'"
10/17/2014|16:15:57.000 1277:A06CE720 WARN  :: StartComponent: "File format version: 4, no need to upgrade."
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: Reload: "Reloading stored credentials for user uri=hsiddiqui@abcd.com"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: GetTargetName: "cred type=3, uri=hsiddiqui@abcd.com, userid=0"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: ReadCredential: "cred type=3, userid=0, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:certificate:OCS:1"
10/17/2014|16:15:57.000 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:certificate:OCS:1 from credman: hr=0x80000001"
10/17/2014|16:15:57.000 1277:A06CE720 WARN  :: FindOcsCertByUri: "No existing OCS signed cert for hsiddiqui@abcd.com:"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: GetTargetName: "cred type=3, uri=hsiddiqui@abcd.com, userid=3"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: ReadCredential: "cred type=3, userid=3, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:certificate:EWS:1"
10/17/2014|16:15:57.000 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:certificate:EWS:1 from credman: hr=0x80000001"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=0"
10/17/2014|16:15:57.000 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=0, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:OCS:1"
10/17/2014|16:15:57.001 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.007 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.007 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.007 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:OCS:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.007 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=1"
10/17/2014|16:15:57.007 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=1, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:GAL:1"
10/17/2014|16:15:57.007 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.013 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.013 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.013 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:GAL:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.013 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=2"
10/17/2014|16:15:57.013 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=2, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:DLX:1"
10/17/2014|16:15:57.014 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.019 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.019 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.019 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:DLX:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.019 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=3"
10/17/2014|16:15:57.019 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=3, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:EWS:1"
10/17/2014|16:15:57.020 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.025 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.025 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.025 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:EWS:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.026 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=4"
10/17/2014|16:15:57.026 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=4, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:AUS:1"
10/17/2014|16:15:57.026 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.031 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.032 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.032 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:AUS:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.032 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=5"
10/17/2014|16:15:57.032 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=5, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:AUB:1"
10/17/2014|16:15:57.032 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.038 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.038 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.038 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:AUB:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.038 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=6"
10/17/2014|16:15:57.038 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=6, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:ABS:1"
10/17/2014|16:15:57.038 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.044 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.044 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.044 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:ABS:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.044 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=7"
10/17/2014|16:15:57.044 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=7, targetName=Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:SPM:1"
10/17/2014|16:15:57.044 1277:A06CE720 INFO  :: lock: "NMutex::CMutex::lock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.050 1277:A06CE720 ERROR :: ReadCredential: "Failed to read cred: hr=0x80070057"
10/17/2014|16:15:57.050 1277:A06CE720 INFO  :: unlock: "NMutex::CMutex::unlock - ProcessId = 1277, ThreadId = a06ce720, hMutex = 2cd580, dwRc = 0"
10/17/2014|16:15:57.050 1277:A06CE720 ERROR :: LoadOneCredential: "Failed to read Microsoft_OC1:uri=hsiddiqui@abcd.com:specific:SPM:1 from credman: hr=0x80070057"
10/17/2014|16:15:57.050 1277:A06CE720 INFO  :: GetTargetName: "cred type=2, uri=hsiddiqui@abcd.com, userid=8"
10/17/2014|16:15:57.050 1277:A06CE720 INFO  :: ReadCredential: "cred type=2, userid=8, 





10/17/2014|16:15:57.156 1277:A06CE720 INFO  :: StartComponent: "CLM starts component 'LogonSession'"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: ActivatePoolImpl: "Creating new impl for \Users\artrnh\Documents\Microsoft User Data\Microsoft Lync Data\sip_hsiddiqui@abcd.com\EndpointConfiguration.cache."
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: OpenFile: "Opening cache file \Users\artrnh\Documents\Microsoft User Data\Microsoft Lync Data\sip_hsiddiqui@abcd.com\EndpointConfiguration.cache, hr=0x0, error=183"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x0409E810 id=0 asking for credentials"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: AddCredUserToWaitingList: "Added cred user 0409E810 (id: 0) to waiting list"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 0409E810 (id: 0) from waiting list"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x0409E810 id=0"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x0409E810 id=0 asking for credentials"
10/17/2014|16:15:57.157 1277:A06CE720 INFO  :: AddCredUserToWaitingList: "Added cred user 0409E810 (id: 0) to waiting list"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 0409E810 (id: 0) from waiting list"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x0409E810 id=0"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: GetLogonServer: "Assembling candidates of servers:
Internal: 172.19.50.72/"
10/17/2014|16:15:57.158 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:57.158 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "CEndpointConfig::CalcAllowedAuthenticationModes(): " "securityMode=1, transportMode=3."
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "Returns 0x0"
10/17/2014|16:15:57.158 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=5, hr=80ee0061"
10/17/2014|16:15:57.158 1277:A06CE720 WARN  :: AddPreconfiguredTrustModel: "Server: 172.19.50.72 state=1, persistFlag=0"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (abcd.com, 172.19.50.72)"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (lync.com, 172.19.50.72)"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(outlook.com, 172.19.50.72)"
10/17/2014|16:15:57.158 1277:A06CE720 WARN  :: AddPreconfiguredTrustModel: "Server: 206.225.148.175 state=1, persistFlag=0"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(abcd.com, 206.225.148.175)"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(lync.com, 206.225.148.175)"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (outlook.com, 206.225.148.175)"
10/17/2014|16:15:57.158 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(19.50.72, 206.225.148.175)"
10/17/2014|16:15:57.159 1277:A06CE720 INFO  :: Initialize - This endpoint is  sharing presentity data.
10/17/2014|16:15:57.159 1277:A06CE720 INFO  :: put_TelephonyTypewrite - Set TTY enabled to false
10/17/2014|16:15:57.159 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=5, hr=80ee0061"
10/17/2014|16:15:57.159 1277:A06CE720 ERROR :: Unable to event log - make sure event log source reg keys are in place and the resource dll is available
10/17/2014|16:15:57.159 1277:A06CE720 INFO  :: ApplyCredentialsToEndpoint: "AuthModes(adjusted) is 4"
10/17/2014|16:15:57.159 1277:A06CE720 INFO  :: UCCP:ClientAllowedAuthProts0x4
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: virtual HRESULT CUccServerSignalingSettings::put_AllowedHttpProxyAuthenticationModes(ULONG) set auth modes 0x1f
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (abcd.com, 172.19.50.72)"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (lync.com, 172.19.50.72)"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(outlook.com, 172.19.50.72)"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=1, (19.50.72, 172.19.50.72)"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: CheckServerTrustState: "TrustModel:1A0029A8, server=172.19.50.72 trusted=1, returning 0x0"
10/17/2014|16:15:57.194 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: SetAdditionalHeadersForRegistration: "No device details to set in the outgoing REGISTER"
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: HRESULT CUccDnsResolverManager::Start() MR-INFO - [0421C218] DNS resolver manager started
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: UCCP:NegotiatedAuthProt0x0
10/17/2014|16:15:57.194 1277:A06CE720 INFO  :: UCCP:ServerAuthProts0x0
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: Function: UnpackExclusionList
10/17/2014|16:15:57.195 1277:A06CE720 ERROR :: HRESULT failed: 80000008 = hr . Wrong format
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: HRESULT CUccPrincipalServerEndpoint::GetSipProviderProfile(bool, SIP_PROVIDER_PROFILE&) const - Found no http proxy creds
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: UCCP:ServerAuthProts0x0
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: SIP_REGISTER:State (0) => (1)
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: Outgoing 0421CC08-<sip:hsiddiqui@abcd.com>, local=(null)
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: SockMgr: Create New Connection:DestName:(172.19.50.72)DestPort:(5061)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(172.19.50.72)
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: Initialize - Compression setting 2, threshold 128000, timeout 5000
10/17/2014|16:15:57.195 1277:A06CE720 INFO  :: Out trxn corr-id (1A053538)
10/17/2014|16:15:57.196 1277:A06CE720 ERROR :: DWORD SIP_MSG_PROCESSOR::GetLocalConnectionAddrSubnet() get subnetmask failed
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: HRESULT SIP_MSG_PROCESSOR::GetSubnetHeader(SIP_HEADER_ARRAY_ELEMENT*) Invalid subnet -1
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: REGISTER_CONTEXT(421cc08) SetAndNotify Recv(4) at State (0)
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (0) => (4)
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: EnableEndpoint: "Returning 0x0"
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: OnEvent: "OnEvent - Received logon-session event 0."
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: StartInternal: "Returning 0x0"
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: StartComponent: "
Starting LogonSession...
   Win XP or below, supporting internal cache only!
   Taking creds from data model
   Using loaded endpoint config
InitialEndpointConfig calculated...
   networksAvailable="
10/17/2014|16:15:57.196 1277:A06CE720 INFO  :: StartComponent: "CLM started component 'LogonSession', reporting state STARTING"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: AdjustRunLevel: "CLM component state summary:\r\n"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: OnEvent: "eventType=2, dataSource=3"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: OnEvent: "IConfigurationEvent. type=2, dataSource=3"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: OnEvent: "eventType=2, dataSource=15"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: OnEvent: "IConfigurationEvent. type=2, dataSource=15"
10/17/2014|16:15:57.197 1277:A06CE720 INFO  :: OnCacheableObjectCreationTerminated: "MetaDataModel loaded from cache: successCode=0x0,  metadataCount=0"
10/17/2014|16:15:57.200 1277:A06CE720 INFO  :: OnTimeout: "CLM component state summary:\r\n"
10/17/2014|16:15:57.569 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Link test not yet performed, checking compression settings configured by core
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Disabling the compression as IsCompressionDisabled() returned TRUE. Before disabling, enCompressionMode = 2, new value = 0
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Compression disabled.
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: HRESULT SIP_MSG_PROCESSOR::OnRequestConnectionConnectComplete(HRESULT) - Enter this: 0421CC08, callid=(null), ErrorCode: 0x0
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: Trxn corr-id (1A053538), SIP msg corr-id (46c6490f)
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: Sending Packet - 172.19.50.72:5061 (From Local Address: 130.80.20.119:3529) 791 bytes:
10/17/2014|16:15:57.570 1277:A06CE720 INFO  :: REGISTER sip:abcd.com SIP/2.0
Via: SIP/2.0/TLS 130.80.20.119:3529
Max-Forwards: 70
From: <sip:hsiddiqui@abcd.com>;tag=daad00b626;epid=8d2ad94361
To: <sip:hsiddiqui@abcd.com>
Call-ID: 6b109162a9dee3449cb6ee33434c5e7d
CSeq: 1 REGISTER
Contact: <sip:130.80.20.119:3529;transport=tls;ms-opaque=9212061111>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:1C8BAF27-6A51-5C56-AE14-EE3001B272A9>"
User-Agent: UCCAPI/4.0.7323.0 MC/14.0.4157.9 (Microsoft Lync for Mac 2011)
Supported: gruu-10, adhoclist, msrtc-event-categories
Supported: ms-forking
Supported: ms-cluster-failover
Supported: ms-userservices-state-notification
ms-keep-alive: UAC;hop-hop=yes
Event: registration
Content-Length: 0


10/17/2014|16:15:57.571 1277:A06CE720 INFO  :: End of Sending Packet - 172.19.50.72:5061 (From Local Address: 130.80.20.119:3529) 791 bytes
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: static HRESULT SIP_MESSAGE::ParseStatusLine(const CHAR*, SIZE_T, SIZE_T*, SIP_MESSAGE*) ParseSipVersion failed 80000008
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: ParseStartLine failed hr: 80000008
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: static HRESULT SIP_MESSAGE::ParseSipMessageIntoHeadersAndBody(CHAR*, SIZE_T, SIZE_T*, BOOL, SIP_MESSAGE*, bool) ParseStartLine failed
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: HRESULT CSIPMessageCollator::ProcessCollatedData() Parsing collated data into a SIP message failed: 0x80000008
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: virtual HRESULT CSIPMessageCollator::OnRecv(HRESULT, BYTE*, DWORD) Failed to process the accumulated data.
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: virtual HRESULT CSIPClientConnection::OnRecv(HRESULT, BYTE*, DWORD) (80000008) this: 1A053088. Setting CSIPClientConnection state to disconnected
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) (80000008) this: 1A053088 - Enter
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: void SIP_MSG_PROCESSOR::ReleaseRequestConnectionAndNotifyOutgoingTransactions(HRESULT) this: 0421CC08 - Exit
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) this: 1A053088 - Exit
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: virtual HRESULT CSIPClientConnection::OnDisconnect(HRESULT) (80072746) this: 1A053088
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) (80072746) this: 1A053088 - Enter
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) this: 1A053088 - Exit
10/17/2014|16:15:57.600 1277:A06CE720 ERROR :: virtual void OUTGOING_TRANSACTION::OnConnectionError(HRESULT) - error: 80ee0067
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (4) => (5)
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: REGISTER_CONTEXT(421cc08) SetAndNotify Recv(6) at State (5)
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (5) => (6)
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: SIP_REGISTER:State (1) => (0)
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: Function: DisableServManager
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: Function: UpdateEndpointState
10/17/2014|16:15:59.604 1277:A06CE720 ERROR :: HRESULT API failed: 80ee0061 = hr. DisableServManager
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [0421C218] DNS resolver manager stopped
10/17/2014|16:15:59.604 1277:A06CE720 INFO  :: ~Out trxn corr-id (1A053538)
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[102] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: OnEnable: "Logon failed with UCCP status/diag code 0x80ee0067/0"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: SetResult: "Logon success state 0 reported by user id=0 (adjusted=0) on CManagedCredential[SPECIFIC this=1A052BB8, domain=abc, userName=ithts0]"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: SetResult: "CLogonServerStatistic::SetResult 172.19.50.72/3 0x80ee0067"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: ClearDedicatedServer: "CLogonServerStatistic::ClearDedicatedServer"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer 172.19.50.72;transport=TLS/"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer 172.19.50.72;transport=TLS/"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.605 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.605 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x0409E810 id=0 asking for credentials"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: AddCredUserToWaitingList: "Added cred user 0409E810 (id: 0) to waiting list"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 0409E810 (id: 0) from waiting list"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x0409E810 id=0"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: GetLogonServer: "Assembling candidates of servers:
Internal: 172.19.50.72/"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "CEndpointConfig::CalcAllowedAuthenticationModes(): " "securityMode=1, transportMode=3."
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "Returns 0x0"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=5, hr=80ee0061"
10/17/2014|16:15:59.606 1277:A06CE720 ERROR :: Unable to event log - make sure event log source reg keys are in place and the resource dll is available
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: ApplyCredentialsToEndpoint: "AuthModes(adjusted) is 4"
10/17/2014|16:15:59.606 1277:A06CE720 INFO  :: UCCP:ClientAllowedAuthProts0x4
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: virtual HRESULT CUccServerSignalingSettings::put_AllowedHttpProxyAuthenticationModes(ULONG) set auth modes 0x1f
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(abcd.com, 206.225.148.175)"
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(lync.com, 206.225.148.175)"
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=0, (outlook.com, 206.225.148.175)"
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer-no match(19.50.72, 206.225.148.175)"
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: DoesDomainMatchServer: "DoesDomainMatchServer, ret=1, (225.148.175, 206.225.148.175)"
10/17/2014|16:15:59.639 1277:A06CE720 INFO  :: CheckServerTrustState: "TrustModel:185E1C78, server=206.225.148.175 trusted=1, returning 0x0"
10/17/2014|16:15:59.639 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: SetAdditionalHeadersForRegistration: "No device details to set in the outgoing REGISTER"
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: HRESULT CUccDnsResolverManager::Start() MR-INFO - [0421C218] DNS resolver manager started
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: UCCP:NegotiatedAuthProt0x0
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: UCCP:ServerAuthProts0x0
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: HRESULT CUccPrincipalServerEndpoint::GetSipProviderProfile(bool, SIP_PROVIDER_PROFILE&) const - Found no http proxy creds
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: UCCP:ServerAuthProts0x0
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: SIP_REGISTER:State (0) => (1)
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: Outgoing 04231608-<sip:hsiddiqui@abcd.com>, local=(null)
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: SockMgr: Create New Connection:DestName:(206.225.148.175)DestPort:(5061)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(206.225.148.175)
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: Initialize - Compression setting 2, threshold 128000, timeout 5000
10/17/2014|16:15:59.640 1277:A06CE720 INFO  :: Out trxn corr-id (1A053EA8)
10/17/2014|16:15:59.640 1277:A06CE720 ERROR :: DWORD SIP_MSG_PROCESSOR::GetLocalConnectionAddrSubnet() get subnetmask failed
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: HRESULT SIP_MSG_PROCESSOR::GetSubnetHeader(SIP_HEADER_ARRAY_ELEMENT*) Invalid subnet -1
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: REGISTER_CONTEXT(4231608) SetAndNotify Recv(4) at State (0)
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (0) => (4)
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: EnableEndpoint: "Returning 0x0"
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: StartInternal: "Returning 0x0"
10/17/2014|16:15:59.641 1277:A06CE720 INFO  :: OnEnable: "
Received server response:
   status/diag code=0x"
10/17/2014|16:15:59.876 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Link test not yet performed, checking compression settings configured by core
10/17/2014|16:15:59.876 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Disabling the compression as IsCompressionDisabled() returned TRUE. Before disabling, enCompressionMode = 2, new value = 0
10/17/2014|16:15:59.876 1277:A06CE720 INFO  :: HRESULT CSIPCompressor::StartCompressionNegotiation() - Compression disabled.
10/17/2014|16:15:59.877 1277:A06CE720 INFO  :: HRESULT SIP_MSG_PROCESSOR::OnRequestConnectionConnectComplete(HRESULT) - Enter this: 04231608, callid=(null), ErrorCode: 0x0
10/17/2014|16:15:59.877 1277:A06CE720 INFO  :: Trxn corr-id (1A053EA8), SIP msg corr-id (4e882ae3)
10/17/2014|16:15:59.877 1277:A06CE720 INFO  :: Sending Packet - 206.225.148.175:5061 (From Local Address: 130.80.20.119:4041) 791 bytes:
10/17/2014|16:15:59.877 1277:A06CE720 INFO  :: REGISTER sip:abcd.com SIP/2.0
Via: SIP/2.0/TLS 130.80.20.119:4041
Max-Forwards: 70
From: <sip:hsiddiqui@abcd.com>;tag=af02d19e82;epid=8d2ad94361
To: <sip:hsiddiqui@abcd.com>
Call-ID: c6825162b6fd9a4d8adacd19ef1c5a84
CSeq: 1 REGISTER
Contact: <sip:130.80.20.119:4041;transport=tls;ms-opaque=de812c3397>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:1C8BAF27-6A51-5C56-AE14-EE3001B272A9>"
User-Agent: UCCAPI/4.0.7323.0 MC/14.0.4157.9 (Microsoft Lync for Mac 2011)
Supported: gruu-10, adhoclist, msrtc-event-categories
Supported: ms-forking
Supported: ms-cluster-failover
Supported: ms-userservices-state-notification
ms-keep-alive: UAC;hop-hop=yes
Event: registration
Content-Length: 0


10/17/2014|16:15:59.877 1277:A06CE720 INFO  :: End of Sending Packet - 206.225.148.175:5061 (From Local Address: 130.80.20.119:4041) 791 bytes
10/17/2014|16:15:59.909 1277:A06CE720 ERROR :: virtual HRESULT CSIPClientConnection::OnDisconnect(HRESULT) (80072746) this: 1A051228
10/17/2014|16:15:59.909 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) (80072746) this: 1A051228 - Enter
10/17/2014|16:15:59.909 1277:A06CE720 ERROR :: void SIP_MSG_PROCESSOR::ReleaseRequestConnectionAndNotifyOutgoingTransactions(HRESULT) this: 04231608 - Exit
10/17/2014|16:15:59.909 1277:A06CE720 ERROR :: void CSIPClientConnection::NotifyError(HRESULT) this: 1A051228 - Exit
10/17/2014|16:15:59.909 1277:A06CE720 ERROR :: virtual void OUTGOING_TRANSACTION::OnConnectionError(HRESULT) - error: 80ee0067
10/17/2014|16:16:01.912 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (4) => (5)
10/17/2014|16:16:01.912 1277:A06CE720 INFO  :: REGISTER_CONTEXT(4231608) SetAndNotify Recv(6) at State (5)
10/17/2014|16:16:01.912 1277:A06CE720 INFO  :: REGISTER_CONTEXT:State (5) => (6)
10/17/2014|16:16:01.912 1277:A06CE720 INFO  :: SIP_REGISTER:State (1) => (0)
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: Function: DisableServManager
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: Function: UpdateEndpointState
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: HRESULT API failed: 80ee0061 = hr. DisableServManager
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [0421C218] DNS resolver manager stopped
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: ~Out trxn corr-id (1A053EA8)
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[133] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: WriteLogonSessionAssertionTrace: "Get[102] - ASSERTION FAILURE: IUccContext::get_Property() failed!. hr=0x80ee0058"
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: OnEnable: "Logon failed with UCCP status/diag code 0x80ee0067/0"
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: SetResult: "Logon success state 0 reported by user id=0 (adjusted=0) on CManagedCredential[SPECIFIC this=1A052BB8, domain=abc, userName=ithts0]"
10/17/2014|16:16:01.913 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: SetResult: "CLogonServerStatistic::SetResult 206.225.148.175/3 0x80ee0067"
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: ClearDedicatedServer: "CLogonServerStatistic::ClearDedicatedServer"
10/17/2014|16:16:01.913 1277:A06CE720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer 172.19.50.72;transport=TLS/"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer 206.225.148.175;transport=TLS/"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: AddRedirectedServer: "CLogonServerStatistic::AddRedirectedServer 206.225.148.175;transport=TLS/"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Credential user 0x0409E810 id=0 asking for credentials"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: AddCredUserToWaitingList: "Added cred user 0409E810 (id: 0) to waiting list"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: RemoveCredUserFromWaitingList: "Removed cred user 0409E810 (id: 0) from waiting list"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: GetLogonCredentials: "CLogonCredentialManager::GetLogonCredentials() " "Returning cred type 2 to credential user 0x0409E810 id=0"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.914 1277:A06CE720 INFO  :: GetLogonServer: "Assembling candidates of servers:
Internal: 172.19.50.72/"
10/17/2014|16:16:01.914 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.915 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=0, hr=80ee0061"
10/17/2014|16:16:01.915 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "CEndpointConfig::CalcAllowedAuthenticationModes(): " "securityMode=1, transportMode=3."
10/17/2014|16:16:01.915 1277:A06CE720 INFO  :: CalcAllowedAuthenticationModes: "Returns 0x0"
10/17/2014|16:16:01.915 1277:A06CE720 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
10/17/2014|16:16:01.915 1277:A06CE720 INFO  :: Function: Disable
10/17/2014|16:16:01.915 1277:A06CE720 INFO  :: DeactivateRecoveryMode: "Recovery mode switched off"
10/17/2014|16:16:01.921 1277:A06CE720 WARN  :: FindOcsCertByUri: "No existing OCS signed cert for hsiddiqui@abcd.com:"
10/17/2014|16:16:01.922 1277:A06CE720 WARN  :: DeleteCertFromStore: "Failed to delete key pair in OC_KeyContainer__hsiddiqui@abcd.com: hrLocal=0x80090016"
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: OnEvent: "OnEvent - Received logon-session event 0."
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'LogonSession', reporting state STOPPED"
10/17/2014|16:16:01.922 1277:A06CE720 ERROR :: SetStatusInfo: "Component LogonSession reports error code 0x80ee0067 (no auto-recovery)"
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: OnEnable: "
Received server response:
   status/diag code=0x"
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: Unregistration already in unregister/ed state (0), this [1A000000]
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: DeleteSipEndpoint deleting sip endpoint 0421D408, this 04196C08
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: Shutdown (421d408) Shutdown
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: HRESULT CUccDnsResolverManager::Stop() MR-INFO - [0421C218] DNS resolver manager stopped
10/17/2014|16:16:01.922 1277:A06CE720 INFO  :: SignOut: "Signing out Application Layer"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'WebServicesManager'"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x185AEFA8 id=3"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x185ACA08 id=6"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x185A9B88 id=8"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x185AEFC8 id=9"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: AbortWait: "CLogonCredentialManager::AbortWait() " "Abort wait of credential user 0x185ACEA8 id=13"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'WebServicesManager', reporting state STOPPED"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=2, run level=5, status=0x80ee0067"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: OnRunLevelStartAborted: "Run-level 'start-aborted' handling took 0ms, run-level 5"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "ResetSuspendEvent"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=4, run level=4, status=0x80ee0067"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: OnRunLevelAboutToSquot;Run-level 'about-to-stop' handling took 1ms, run-level 4"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CServerLinkDataModel'"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CServerLinkDataModel', reporting state STOPPED"
10/17/2014|16:16:01.923 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'WebServices.MetaDataModel'"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'WebServices.MetaDataModel', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'LogonCredentialManager'"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'LogonCredentialManager', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CertificateProvider'"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CertificateProvider', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=6, run level=4, status=0x80ee0067"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 4"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=4, run level=3, status=0x80ee0067"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: OnRunLevelAboutToSquot;Run-level 'about-to-stop' handling took 0ms, run-level 3"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'Configuration.ActiveStatesModel'"
10/17/2014|16:16:01.924 1277:A06CE720 WARN  :: StopComponent: "StopComponent."
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'Configuration.ActiveStatesModel', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'Configuration.GroupPoliciesModel'"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'Configuration.GroupPoliciesModel', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'TrustModelManager'"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'TrustModelManager', reporting state STOPPED"
10/17/2014|16:16:01.924 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'Conversation Factory'"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: NotifyComponentStateChanged: "CLM received state change event of component 'Conversation Factory', reporting state STOPPED"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'Conversation Factory', reporting state STOPPED"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CServerLinkManager'"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CServerLinkManager', reporting state STOPPED"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'WebTicketProvider'"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "No pending RST, component is stopped."
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'WebTicketProvider', reporting state STOPPED"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=6, run level=3, status=0x80ee0067"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 0ms, run-level 3"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=4, run level=2, status=0x80ee0067"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: OnRunLevelAboutToSquot;Run-level 'about-to-stop' handling took 1ms, run-level 2"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'Configuration.ConfigurationModel'"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'Configuration.ConfigurationModel', reporting state STOPPED"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CStreamManager'"
10/17/2014|16:16:01.925 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CStreamManager', reporting state STOPPED"
10/17/2014|16:16:01.926 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'ISessionAppsManager'"
10/17/2014|16:16:01.926 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'ISessionAppsManager', reporting state STOPPED"
10/17/2014|16:16:01.926 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CUserAccountProfiles'"
10/17/2014|16:16:01.926 1277:A06CE720 WARN  :: Clone: ""
10/17/2014|16:16:01.926 1277:A06CE720 WARN  :: EndTransaction: ""
10/17/2014|16:16:01.926 1277:A06CE720 WARN  :: EndTransaction: "transaction=185E1BE8, cancel=-1.993706"
10/17/2014|16:16:01.926 1277:A06CE720 WARN  :: SubmitChange: ""
10/17/2014|16:16:01.926 1277:A06CE720 ERROR :: CreatePublication: "Unexpected function call. component state is 8."
10/17/2014|16:16:01.926 1277:A06CE720 ERROR :: EndBatchWrite: "CreatePublication failed. hr=80ee0061"
10/17/2014|16:16:01.926 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=2, hr=80ee0061"
10/17/2014|16:16:01.926 1277:A06CE720 ERROR :: LoadValue: "UCCP object is not received yet. groupIndex=3, hr=80ee0061"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: RemoveAllNonDefaultCredentials: "Removing all credential for user:hsiddiqui@abcd.com, purgeFromStore=0"
10/17/2014|16:16:01.927 1277:A06CE720 ERROR :: ~CManagedCredential: "type=2, domainAndUser=abc\ithts0, passwordAvail=1, cert=00000000, userCert=0"
10/17/2014|16:16:01.927 1277:A06CE720 ERROR :: ~CManagedCredential: "type=6, domainAndUser=, passwordAvail=0, cert=00000000, userCert=0"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: CreateProxyCredential: "Created CManagedCredential[PROXY this=185ABF98, domain=, userName=]"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: AddManagedCredential: "Adding new cred CManagedCredential[PROXY this=185ABF98, domain=, userName=]"
10/17/2014|16:16:01.927 1277:A06CE720 ERROR :: AddManagedCredential: "Cred type 6 has 1 credentials"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CUserAccountProfiles', reporting state STOPPED"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'SoapTransport'"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: RemoveListener: "Listener 'SoapTransport' removed from server link 'OCS-Registrar'."
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'SoapTransport', reporting state STOPPED"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: StopComponent: "CLM stops component 'CallManager'"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: StopComponent: "CLM stopped component 'CallManager', reporting state STOPPED"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=6, run level=2, status=0x80ee0067"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: OnEvent: "Endpoint state changed from 2 to 1, status=0x80ee0067"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: SetState: "LyncClient state from 2 to 1"
10/17/2014|16:16:01.927 1277:A06CE720 WARN  :: RemoveRootEventListener: "The event listener OCAPI/UCClient is not attached to talker LogonSession"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: OnRunLevelStopped: "Run-level 'stopped' handling took 1ms, run-level 2"
10/17/2014|16:16:01.927 1277:A06CE720 INFO  :: CleanupUserDetails: "Cleaning up cached handles."
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: ResetIDCRLProxyLoadState: "Resetting proxy load state."
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: ClearCredentialsInEndpointConfigCache: "Clearing credentials saved in endpoint config cache"
10/17/2014|16:16:01.928 1277:A06CE720 WARN  :: OnSignOut: "Commit cert store changes, close key handle and release the context."
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: FinalizeRunLevelStoppedOrStartAborted: "SetSuspendEvent"
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: AdjustRunLevel: "CLM component state summary:\r\n"
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: OnEvent: "Received application layer event: type=8, run level=5, status=0x80ee0067"
10/17/2014|16:16:01.928 1277:A06CE720 ERROR :: OnEvent: "Component LogonSession failed during state STOPPED: hr=0x80ee0067, diagCode=0"
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: OnEvent: "eventType=0, dataSource=9"
10/17/2014|16:16:01.928 1277:A06CE720 INFO  :: OnEvent: "IConfigurationEvent. type=0, dataSource=9"
10/17/2014|16:16:01.938 1277:A06CE720 INFO  :: OnTimeout: "CLM component state summary:\r\n"

Hasan

I have my default on my iphone 5 set to large, but the lync app font is far too tiny for me to read. I can't find a setting to enlarge the font on this app.

We have started experiencing an issue where users can't login to Lync (2010) when connected to to a direct internet connection when their is an proxy server explicitly configured in Internet Explorer. We are using Office 365, so Lync Online, and this has never been an issue in the past.

Untick the proxy setting in IE and Lync works fine.

Is it possible to have the client shared window stretch beyond one window width?

Specifically, I wish to take the window that appears when viewing a shared desktop and stretch it past my first monitor to take the whole width of both monitors. Currently my mouse stops at the border of the first monitor.

Is this expected behavior?

I am using win 7 professional 64 bit with the Lync client "Lync 2010 4.0.7577.4061".

-Dennis

     Hi,

     We're experiencing a strange behaviour. Lync IM notifications are supposed to work this way below:

     1) Notification bubble on the right-bottom corner

     2) After a few seconds, a blinking icon in the task bar

     3) After a few seconds, a coloured icon remains in the task bar

     Some of our users, both Lync 2010 and Lync 2013, go 1) and 2) but then icon won't remain in the task bar, so they don't realize they have a conversation waiting (Windows XP and Windows 7).

     If they open the icon, the conversation is there and coloured, and they can answer.

     In my computer, it has also happened but most of the time it works fine (testing it, maybe it works 15 times and fails 1). Nevertheless, a lot of people is suffering from this strange behaviour.

     We have looked into the causes but haven't found anything.

     Any clue?

     Thanks!

Hello, 

One of our supported users really wants that when he is in a call on his mobile, his lync status would change to "In a call, no IM"

User has Lync Mobile 2013 installed and user is signed into it on his mobile phone. We are running Lync 2013 server and this option works for some of the users.

Any thoughts what needs to be changed in order for it to work fine?

We recently switched to Office 365 and up until this month's Tuesday Patch Day, everything was working great. As soon as I installed the patches from 3/12/2013. Ever since then I've had the following issue:

1. Launch Outlook 2013
2. Launch Lync 2013
3. Get the following dialog box: "Outlook Data File: The file <filename> is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer."
4. Click Ok to dismiss the dialog box. Everything seems to function normally.
5. About three minutes later I get the following dialog box: "We're sorry, but Outlook has run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now?"
6. Click Close. Everything seems to function normally.

Steps taken to attempt to a fix:

1. I deleted the Outlook profile and recreated it from scratch. No improvement.
2. I rebooted the machine. No improvement.
3. I repaired the Outlook data file. No improvement.

Other notes:

1. If I start Outlook 2013 by itself, it works fine and no dialog boxes.
2. If I start Lync 2013 by itself, it works fine and no dialog boxes.

We are using Lync but just installed a new VOIP system called SWYX

Everything is working fine except if a user picks up his phone (usb Phone) Lync is also popping up behind the screen of the SWYX software client.

Problem is that when Lync is also popping up this makes a loud sound through the usb phone, if you just minimize Lync the sound is gone.

Work around for this problem is go to Lync options - Ringtones and sounds and disable the option play sound in Lync, if you do so and you pick up your phone and Lync is popping up, no annoying sound anymore but when a user calls someone through Lync they have no ringing sound on Lync.

So my question is can you disable a reg key that Lync is not popping up when picking up your usb Phone

tried already to set audio settings from Lync to a headset an from SWYX to handset but if I pick up handset,Lync is popping up.

I know you can also use Lync as a voip system but we use SWYX now in our European offices and in the US we have only Lync now for the moment, story is to long to explain why using SWYX in Europe, main question is how can I prevent Lync from popping up when I pickup the usb phone.

THX all for your support

I am using Lync for Mac version 14.0.9. The desktop screen share is too slow. On average, the screen refreshes about 10 seconds late. This makes it unusable.

The problem occurs with anyone I try to desktop screen share with (both mac and windows). I have tried completely removing Lync and re-installing using this guide: http://support.microsoft.com/kb/2691870/en-us. I don't think this issue is related to bandwidth. I can successfully use other screen share products (WebEx and Google) without performance problems.

Any thoughts or suggestions appreciated.

Hi,

We have one CX700 phone with old firmware version -3.5. We tried to upgrade the firmware to the latest version 4.0.7577.4451, but failed. Then we refer to Jeff's blog (http://blog.schertz.name/2012/08/lync-phone-edition-cu6-upgrade-issues/), and managed to upgrade to CU5 4.0.7577.4066 successfully. However, we found that after upgrade to 4.0.7577.4066, we cannot sign in from CX700 anymore, please find  the error message below which is shows up on the phone:

Cannot sign in. Please verify your sign-in address domain\username, and password and try again. Please verify that the domain entered USERNAME is correct.

And we cannot upgrade the firmware from 4066 to 4451 without sign in.... (very inconvenient design...)

Any ideas?

Thanks a lot!

Lync 2010 won't download - error says it requires Windows 7 BUT I HAVE WINDOWS 7 !! 

Very frustrating. After using Lync 2010 for the last year it did an auto-update and at first said it was missing a file. So I uninstalled and reinstalled and now am told that "Only windows XP3, Windows Vista and Windows 7 are supported. Please upgrade your PC" But I DO have Windows 7. 

Yes I know it's old. My new PC is sitting here waiting for me to change over but that can't happen for another month or so as I need more memory in it. In the meantime, I need to get my Lync 2010 working again. 

Any help is greatly appreciated! 

Incoming calls are distracting. I would like to have the ability to cherry pick what incoming calls go straight to voice mail.  Like MS outlook, I would like to build a "rule" where I hand type a phone number into a "Rule" that goes straight into voicemail for Lync 2013.

I get about 30 solicitation calls a day from the same company/person so I know their numbers. Is there a way to do this either through client configuration or powershell ?

Hi,

Quick question hopefully.  IM conversations which take place on a user's mobile device (iPhone Lync 2013 client v5.6) do not appear in the user's Outlook 2010 client.  Both Lync 2013 and Exchange 2010 are on-premise.

A IM conversation which takes place via the desktop client does show in the Conversations History folder within Outlook.

Is there a way to sync conversations which take place on mobile client with the user's mailbox?  I have seen the thread below however this appears to refer to Lync Online :  http://support.microsoft.com/kb/2806019

Thanks

Persevere, Persevere, Per..

On many Windows 8 & 8.1 systems in our environment the Lync client will take anywhere from 2-10 seconds to pop up when clicked on in the taskbar.  The application is running, logged in, and active.  This is very frustrating to our userbase as they will click on it multiple times and have it then act like a jackrabbit when it finally processes the requested actions.

The computers we have are brand new systems.  Happens on freshly installed & updated versions of Lync 2013.  Seems to be after the Lync client hasn't been clicked on, or utilized in a while.  Other applications pop up instantly (zero delay) and without any problems, it only affects Lync.  I tried disabling UI animations such as fade, slide etc, which did nothing to help the issue. 

This has me a bit stumped, and I'm wondering if this is a known issue or not?  Hopefully there is a solution? 

In the Lync Client:
When I click "Take notes using OneNote" from a Lync conversation or from an Online meeting i get the following error:

Cannot start Microsoft Office OneNote to take notes for this conversation. Please check your OneNote configuration and try again.

I have this error in two different Lync environments

With Lync2010 there was an option to remove the application from the main taskbar area and display it in the right hand-side taskbar icon area only. With this set it would not appear anymore among the open applications.

With Lync2013 this option seems gone and I now always have BOTH, i.e. an active application in the main taskbar area AND an icon in the right hand side area. How can I get rid of one of them, preferably the one in the main taskbar area?

Where are rooms inside Lync for Mac? (14.0.10)

We do have Lync 2013 server and configured the persistent chats / rooms. People using the Windows version are able to use it but we are not able to see any support for rooms in mac version.

Hi All, 

I had installed and configured (Lync 2013) DC, Lync 2013 and Edge server. My Lync user's are able to chat with internal and external user's without any issue. I don't have exchange or third party mailing server. Is there any way to save the lync chat conversation history? 

Thanks in Advance.

Irfan

I have a different case with the same version but 32-bit variant on my Windows 8 Notebook (Dell).

My system has i5 CPU M520 @2.4GHz with speed stepping enabled.

•  As soon as I start Lync it is forcing the CPU to run at its high speed/power consumption mode i.e at 2.4GHz.
•  If I quit Lync CPU operates nearly at 1.5Ghz without changing any other load on the CPU.

This makes the battery to dry sooner. somehow I didn't like Lync 2013 as it doenst sync with my outlook calendar, etc.!

Before and After: Took this snapshot after lync is settled..

While the subject of my post may be very presumptuous, I submit the following for your consideration to answer the often-asked question about how to deploy Lync 2010 client with SCCM.

Background:

I cannot understand why Microsoft made the Lync install so darned confusing, complex, and convoluted.

After our Lync 2010 FE server was up and running and all users migrated off our OCS server to the Lync environment, I spent about a month and a half trying to figure out how to:

1.  Uninstall the OCS 2007 R2 client

2.  Install all prerequisites for the Lync client

3.  Install Lync on all user workstations silently.

While researching this, the simple answer I kept seeing given to this question was, "just use the .exe with the right switches according to the TechNet article here: http://technet.microsoft.com/en-us/library/gg425733.aspx".  Well, my response is, I tried that and while the program installed itself correctly pushed through SCCM, because I was doing it using an administrative account (i.e. the SYSTEM account) due to our users not having admin rights, when the install was done, Lync would automatically start up, but in the SYSTEM context so that the user couldn't see it was running, they go to run it and it won't run for them.  I was unable to find any switch or option to prevent the automatic launch.  I suppose the simple solution to that would be to have the user reboot, but that's unnecessarily disruptive and was contrary to the desire to make this a silent install.

The next simplest answer I saw was, "extract the MSI and use that with the right switches".  Problem with that is that the MSI by itself doesn't remove the OCS client or install the prerequisites, and also either requires a registry change to even allow the MSI to be used or a hacked MSI that bypasses the registry key check.  I tried to put a package together to uninstall OCS, install the prereqs, and use a hacked MSI, but I never could get the MSI hacked properly.  The other problem I ran into was detecting if the OCS client was running in a predictable way so I could terminate it, properly uninstall it, and then do the rest of the installations.  It was this problem that ultimately led me to the solution that I'm about to detail and that has worked marvellously for us.

Solution:

As I said before, when I first looked at this problem, I started by building a typical software deployment package (Computer Management -> Software Distribution -> Packages) and then created the programs to do the install.  My first attempt was just with the .exe file provided as-is by Microsoft using the switches they document in the link above for IT-Managed Installation of Lync, and...well, the end result wasn't quite as desirable as hoped.  So, my next attempt was to extract all the prerequisite files and the Lync install MSI (both for x86 and x64), attempt to hack it to get around the "UseMSIForLyncInstallation" registry key, and make the command-lines to terminate OCS and uninstall it.

In the past when I had an install to do with SCCM that also required uninstalling an older version of a given application, I typically used the program-chaining technique.  That's where you have, for example, 3 or more programs that run in a package in a sequence and you have Program 3 be set to run after Program 2 does and then set Program 2 to run after Program 1 so you get the desired sequence of Programs 1-2-3 running in that order.  So, I created programs to 1) kill Communicator.exe 2) uninstall Communicator 2007 R2 by doing an "msiexec /uninstall {GUID}" 3) install Silverlight 4) install Visual C++ x86 5) optionally install Visual C++ x64, and then 6) install the Lync x86 or x64 client.  That final step was always the point of failure because I couldn't get the hacked MSI for the Lync Client install to work.  I also realized that if Communicator wasn't running when the deployment started, that step would fail and cause the whole process to bail out with an error.  That's one of the downsides of program-chaining, if one step fails, SCCM completely bails on the deployment.  This is what also led me to the key to my solution:  TASK SEQUENCES.

I'm not sure how many people out there look in the "Operating System Deployment" area of SCCM 2007 where Task Sequences normally live, but I also wonder how many people realize that Task Sequences can be used for more than just Operating System deployments.  One of the biggest advantages of a task sequence is you can set a step to ignore an error condition, such as if you try to terminate a process that isn't running.  Another advantage is that task sequences have some very good built-in conditionals that you can apply to steps, for example, having the sequence skip a step if a certain application (or specific version of an application) is not installed on the machine.  Both of those advantages factor highly into my solution.

OK, for those who already think this is "TL;DR", here's the step-by-step of how to do this:

First, you need to extract all the files from the LyncSetup.exe for your needed architectures.  We have a mix of Windows XP and Windows 7 64-bit, so my solution here will take both possibilities into account.  To extract the files, just start up the .exe like you're going to install it, but then when the first dialog comes up, navigate to "%programfiles%\OCSetup" and copy everything there to a new location.  The main files you need are: Silverlight.exe, vcredist.exe (the x64 LyncSetup.exe includes both x86 and x64 Visual C++ runtimes, you need them both, just rename them to differentiate), and Lync.msi (this also comes in an x86 and x64 flavor, so if you have a mix of architectures in your environment, get both and either put them into their own directories or rename them to reflect the architecture).

For my setup, I extracted the files for the x86 and x64 clients and just dumped them each into directories named after the architectures.

Next, move these files into a directory to your SCCM file server, whatever it might be that you deploy from, in our case, it was just another volume on our central site server.  Go to the SCCM console into Computer Management -> Software Distribution -> Packages and then create a new package, call it something meaningful, and then point to the directory on your SCCM file server for the source files.

Now you need to create 3 to 5 programs inside the package:

1.  Name: Silverlight

   Command Line: x86\Silverlight.exe /q     (remember, inside my main Lync install folder on my distribution point, I have an x86 directory for the files from the x86 installer and an x64 folder for the files from the x64 installer.  The fact is the Silverlight installer is the same in both, so you only need one of them.)

   On the Environment tab:  Program can run whether or not a user is logged in, runs with administrative rights, Runs with UNC name

   On the Advanced tab:  Suppress program notifications

   All other options leave default.

2.  Name:  Visual C++ x86

    Command Line:  x86\vcredist_x86.exe /q

   On the Requirements tab: Click the radio button next to "This program can run only on specified client platforms:" and then check off the desired x86 clients.

   Environment and Advanced tabs:  same as Silverlight

   (If you have only x64 clients in your environment, change all x86 references to x64.  If you have a mixed environment, create another program identical to this one, replacing references to x86 with x64.)

3.  Name:  Lync x86

    Command Line:  msiexec /qn /i x86\Lync.msi OCSETUPDIR="C:\Program Files\Microsoft Lync"  (The OCSETUPDIR fixes the issue with the Lync client wanting to "reinstall" itself every time it starts up)

    Requirements, Environment, and Advanced tabs:  Same as with Visual C++ and Silverlight

    (Same deal as above if you have all x64 clients or a mix, either change this program to reflect or make a second program if necessary)

Now you need to make the Task Sequence.  Go to Computer Management -> Operating System Deployment -> Task Sequences.  Under the Actions pane, click New -> Task Sequence.  In the Create a New Task Sequence dialog, choose "create a new custom task sequence", Next, enter a meaningful name for the task sequence like "Install Microsoft Lync", Next, Next, Close.

The task sequence will have up to 12 steps in it.  I'll break the steps down into 3 phases, the prereqs phase, uninstall OCS phase, and then Lync install phase.

Prereqs Phase:

These are the easiest of the steps to do.  Highlight the task sequence and then in the Actions pane, click Edit.

1.  Click Add -> General -> Install Software.  Name: "Install Microsoft Silverlight".  Select "Install a single application", browse to the Lync package created earlier and then select the Silverlight program.

2.  Add -> General -> Install Software.  Name: "Install Microsoft Visual C++ 2008 x86".  Install Single Application, browse to the Lync package, select the Visual C++ x86 package.

As before, if you're an all-x64 environment, replace the x86 references with x64.  If you have a mixed environment, repeat step 2, replacing x86 with x64.

3.  Add -> General -> Run Command Line.  Name: "Enable Lync Installation".  This step gets around the UseMSIForLyncInstallation registry requirement.  The Lync client MSI simply looks for the presence of this key when it runs, so we'll inject it into the registry now and it doesn't require a reboot or anything.  It just has to be there before the client MSI starts.
Command Line: reg add "hklm\Software\Policies\Microsoft\Communicator" /v UseMSIForLyncInstallation /t REG_DWORD /d 1 /f

Uninstall OCS Phase:

This part consists of up to 6 Run Command Line steps.  (Add -> General -> Run Command Line)

4.  Name: "Terminate Communicator".  Command Line: "taskkill /f /im communicator.exe".  On the Options page, check the box next to "Continue on error".  This will terminate the Communicator process if it's running, and if it's not, it'll ignore the error.

5.  Name: "Terminate Outlook".  Command Line: "taskkill /f /im OUTLOOK.exe".  Check the "Continue on error" on the Options page here too.  Communicator 2007 hooks into Outlook, so if you don't kill Outlook, it might prompt for a reboot because components are in use.

(NOTE:  If necessary, you could also add another step that terminates Internet Explorer because Communicator does hook into IE and without killing IE, it might require a restart after uninstalling Communicator in the next steps.  I didn't run into this in my environment, though.  Just repeat step 5, but replace OUTLOOK.EXE with IEXPLORE.EXE)

6.  Name: "Uninstall Microsoft Office Communicator 2007".  Command Line: "msiexec.exe /qn /uninstall {E5BA0430-919F-46DD-B656-0796F8A5ADFF} /norestart" On the Options page:  Add Condition ->  Installed Software -> Browse to the Office Communicator 2007 non-R2 MSI -> select "Match this specific product (Product Code and Upgrade Code)".

7.  Name:  "Uninstall Microsoft Office Communicator 2007 R2".  Command Line:  "msiexec.exe /qn /uninstall {0D1CBBB9-F4A8-45B6-95E7-202BA61D7AF4} /norestart".  On the Options page:  Add Condition -> Installed Software -> Browse to the Office Communicator 2007 R2 MSI -> select "Match any version of this product (Upgrade Code Only)".

SIDEBAR

OK, I need to stop here and explain steps 6 and 7 in more detail because it was a gotcha that bit me after I'd already started deploying Lync with this task sequence.  I found out after I'd been deploying for a while that a tech in one of our remote offices was reinstalling machines and putting the Communicator 2007 non-R2 client on instead of the R2 client, and my task sequence was expecting R2, mostly because I thought we didn't have any non-R2 clients out there.  So, at first I just had our Help Desk people do those installs manually, but later on decided to add support for this possibility into my task sequence.  Now, when you normally uninstall something with msiexec, you would use the Product Code GUID in the command, as you see in steps 6 and 7.  All applications have a Product Code that's unique to a specific version of an application, but applications also have an Upgrade Code GUID that is unique for an application but common across versions.  This is part of how Windows knows that Application X version 1.2 is an upgrade to Application X version 1.1, i.e. Application X would have a common Upgrade Code, but the Product Code would differ between versions 1.1 and 1.2.

The complication comes in that Communicator 2007 and Communicator 2007 R2 have a common Upgrade Code, but different Product Codes and the "MSIEXEC /uninstall" command uses the Product Code, not the Upgrade Code.  This means that if I didn't have step 6 to catch the non-R2 clients, step 7 would be fine for the R2 clients, but fail on non-R2 clients because the Product Code in the MSIEXEC command would be wrong.  Luckily, we only had one version of the non-R2 client to deal with versus 4 or 5 versions of the R2 client.  So, I put the command to remove Communicator 2007 non-R2 first and checked for that specific product and version on the machine.  If it was present, it uninstalled it and then skipped over the R2 step.  If non-R2 was not present, it skipped that step and instead uninstalled any version of the R2 client.  It's important that steps 6 and 7 are in the order they are because if you swap them, then you'd have the same outcome as if step 6 wasn't there.  What if neither is on the machine?  Well the collection this was targeted to included only machines with any version of Communicator 2007 installed, so this was not a problem.  It was assumed that the machines had some version of Communicator on them.

8.  Name:  "Uninstall Conferencing Add-In for Outlook".  Command Line:  "msiexec.exe /qn /uninstall {730000A1-6206-4597-966F-953827FC40F7} /norestart".  Check the "Continue on error" on the Options Page and then Add Condition -> Installed Software -> Browse to the MSI for this optional component and set it to match any version of the product.  If you don't use this in your environment, you can omit this step.

9.  Name:  "Uninstall Live Meeting 2007".  Command Line:  "msiexec.exe /qn /uninstall {69CEBEF8-52AA-4436-A3C9-684AF57B0307} /norestart".  Check the "Continue on error" on the Options Page and then Add Condition -> Installed Software -> Browse to the MSI for this optional component and set it to match any version of the product.  If you don't use this in your environment, you can omit this step.

Install Lync phase:

Now, finally the main event, and it's pretty simple:

10.  Click Add -> General -> Install Software.  Name: "Install Microsoft Lync 2010 x86".  Select "Install a single application", browse to the Lync package created earlier and then select the "Lync x86" program.  As before, if you only have x64 in your environment, replace the x86 with x64, or if you have a mixed environment, copy this step, replacing x86 references with x64.

And the task sequence is done!  The final thing you need to do now is highlight the task, click Advertise in the Actions pane, and deploy it to a collection like you would with any other software distribution advertisement.  Go get a beer!

Some final notes to keep in mind:

1.  You can't make a task sequence totally silent...easily.  Users will get balloon notifications that an application is available to install.  The notifications cannot be suppressed through the GUI.  I've found scripts that supposedly hack the advertisement to make it be silent, but neither of them worked for me.  It was OK, though because in the end we wanted users, especially laptop users, to be able to pick a convenient time to do the upgrade.  The task sequence will appear in the "Add/Remove Programs" or "Programs and Features" Control Panel.  You can still do mandatory assignments to force the install to happen, you just can't make it totally silent.  On the plus side, the user shouldn't have to reboot at any point during or after the install!

2.  In the advertisement setup, you can optionally show the task sequence progress.  I've configured the individual installs in this process to be silent, however, I did show the user the task sequence progress.  This means instead of seeing 5 or 6 Installer windows pop up and go away, the user will have a single progress bar with the name of the step that is executing.

3.  One step that I didn't consider when I actually did this was starting the Lync client as the user when the install was complete.  The user either had to start the client manually or just let it start on its own at the next logon.  However, while I was writing this, I realized that I could possibly start the client after installing by making another Program in the Lync Package with a command line that was along the lines of "%programfiles%\Microsoft Lync\communicator.exe" and then in the Environment tab, set it to "Run with user's rights" "only when a user is logged on".

4.  My first revision of this task sequence has the Prereqs phase happening after the OCS uninstall phase, but I kept running into problems where the Silverlight installer would throw some bizarre error that it couldn't open a window or something wacky and it would fail.  Problem was, I couldn't re-run the task sequence because now it would fail because OCS had been uninstalled, so that's why the Prereqs happen first.  It ran much more reliably this way.

5.  For some reason that baffles me, when I'd check the logs on the Site Server to monitor the deployment, I'd frequently see situations where the task sequence would start on a given machine, complete successfully, almost immediately start again, and then fail.  I'm not sure what is causing that, but I suspect either users are going to Add/Remove Programs and double-clicking the Add button to start the install instead of just single-clicking it, or the notification that they have software to install doesn't go away immediately or Lync doesn't start up right after the install, so they think the first time it didn't take and try it a second time.

I hope this helps some of you SCCM and Lync admins out there!